Shopify Inbox

So far so good. Works well and I'm happy with it.
Thank you.

quick and easy to use

I love this app, it gives me insight into products

It's a great way for customers to get in touch with us immediately.

It works really good, but there are some things which you can't change.

1.) There are only pre fixed position for the chat symbol. For us you have to put it very high and this doesn't look good.
2.) You are not able to change the chat symbol to match the CI of your site.
3.) It's not possible to make the chat bubble small enough, even on the smallest size it's really big, especially on mobile.

So if you are looking for something more designable, I would recommend something different.

Really great app. Allows for efficient communication with visitors.

The app has performed very well and provides my clients another way to communicate with us.

It's great so it doesn't get confusing between my emails.

We've been using this for a few months now. This has been effective at engaging customers and answering questions. We've had at least 30 conversations (a meaningful number for our store), and the app has worked well.

Not very happy with it. There's always a "delay". By the time a customer's message comes through to me, and I try to respond, they have left the store. Yesterday a customer kept messaging wanting a product. I answered her 3 times, with the direct link!! She kept asking, as if she wasn't getting my reply!!! This happens CONSTANTLY! I'm so frustrated an annoyed with this app! I can respond to a customer, and they never see it!!! I KNOW it says it will go to their email, however at least 90% of the time they either never see the email, or have lost interest!