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It is nicely integrated, but sometimes hard to locate/remember where to find on the dashboard - desktop, mobile, inbox - so I can reply.
Overall it works alright, but there's too long of a delay between when the customer sends a message and when it pings on my iphone. The latency is too high. It's not like a text message that pops up within a matter of seconds. This takes minutes.
I'd love it to be better integrated with the admin pages - aside from that - its pretty neat!
Pretty good,
Notifications are a only ok (completed messages still appear unread in the mobile app after being read in the online store). Other than that it's fine.
This is a great app so far. Would love a way to bookmark, star, or prioritize open chats or create some kind of ticketing system. As sometimes there is follow-up required with some questions.
Also would love the ability to save/organize/tag chats.
Hey, there! I'm glad you're liking the app so far! Thanks for taking the time to leave a review and some suggestions. I can see how these can improve your workflow and make it more efficient, so I'll relay the suggestions to our development team. -Summer, Shopify Support
It works good but need little more improvement in accuracy, notification and instigation. Overall works good.
user-friendly interface for conversation with customers
GlobelGallery
I love using Shopify. It makes it easy to run a successful business. I only wish there was a better Customer Service option to speak with a real person when issues arrise.
非常好用，唯一缺陷是中国大陆的手机没有办法登录。
Me gusta mucho, solo que en la app del movil hay veces que no se guardan los cambios.