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Easy and very helpful, many customers contact us before buying. They realize that there are real people who can do a real consulting, helps them a lot with their decision.
Thank you for writing your review and I'm delighted to hear that customers are using the app to regularly get in touch with you! We appreciate you taking the time to share your feedback with us here. -Victor, Shopify Support
The app is nice, what is not nice is that you make me write more than 100 carachters to tell you something that you should care with a few words.
its awesome, i love it. Its really easy to use and I like how i can see if my clients are online. Its so fast too
Fantasic and efficient was to be able to respond to customers and completly integrated into Shopify website with options
I use this app on our store. It's useful and the response time helps us to serve our clients better.
I use this app to respond to customer chat requests because it works with apple chat when valid. I think the functionality is pretty good. Chat works on all devices I have tested and I can respond to multiple at a time. My only complaint is that it has to be used with Ping to respond with customers. It gets very tedious using my iphone to respond to all requests. I would love some functionality to respond via computer at some point.
Need on Desktop:
Ability to search chats (a must)
Relabel chat headings (this was there before but can't find it now?). Super handy to be able to add a customer name or note there.
Save images with an extension, have to rename them every time right now to open them.
Bulk manage chats (archive etc)
Expire old chats after xxx days
Also need to be able to sent the chat to the customer in Email afterwards like Shopify support does.
Thanks
Thank you for writing your review and for providing us with some suggestions here. I can see why all of the changes you've suggested would be helpful and I'll be sure to pass these on to our app development team. -Victor, Shopify Support
The chat feature is a good feature. It gives customers (and owners) a chance to ask questions and give answers, if not right away, within a reasonable time.
Hi, Knitting Closet! I am so happy to hear our app is working well for you. Thank you for taking the time to leave your feedback. -Ivy, Shopify Support
sometimes dont receive messages, overall a very good tool. gives a professional touch to my business and helps in increasing sales
Easy to use but I think the notification icon needs to be more pronounced on the homepage, sometimes I miss the small notification.