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It's a great point of contact BUT it would be AMAZINGLY HELPFUL if there was a SEARCH feature so we can easily search for chats via customer name and keywords.
Hey, there! Thank you so much for your review, and for your feedback. It's suggestions like this that help us continue to create fantastic products, and support our existing ones. I'm happy to take your suggestion here to our Inbox Team, so they can consider building it for a future update. I can't suggest what may come as a result of your feedback, but you can trust that the team is aware of your idea. Thanks again! -Imogen, Shopify Support
praktische Funktion wenn man Shopify Kunden von überall antworten können möchte. Macht einen guten Eindruck.
I like shopify inbox, it's worked really well for my customer. However despite following all the steps I still can't make notifications work on Chrome. I have to rely on seeing these on my phone/email. Also would be nice to be able to choose exact position on the page, I think it interferes with my cookies pop up sometimes.
Hey, there! I'm sorry to hear that you haven't been able to get your desktop notifications working. In Chrome, desktop notifications for new Inbox messages should appear when your browser is open and you're logged in to your Shopify account.
That said, in order to receive desktop notifications on the computer, you also need to click "Allow" when prompted by your browser in order to allow desktop notifications from Shopify Inbox. The browser prompt appears the first time you log into Shopify Inbox. If you missed or dismissed the pop-up prompt the first time, then you can access your Shopify Inbox desktop notification settings at any time by clicking your name on Shopify Inbox > Notifications. If you're still not receiving notifications after checking this, feel free to reach out to our Support team any time and we can continue troubleshooting with you: https://bit.ly/2AWw5VA.
Regarding being able to move the Shopify Inbox chat box, I can definitely understand why this would be useful. I'll be sure to share that as a feature request with our developers for you. Take care! - Brie, Shopify Support
application impeccable ! je recommande fortement ! vous pouvez lire vos message également sur votre téléphone.
A very, very good application. Shopify is the best.A very, very good application. Shopify is the best
I have been enjoying the service and syncs quite well with my instagram and facebook shop. I have not had any problem with it.
Search function is desperately needed for looking back old conversation. or letting us to rename the conversation will be great.
This is a great suggestion and I can see why being able to search, rename, and filter conversations would make Shopify Inbox easier to use. Thank you for sharing your feedback with us here and I'll be sure to pass your comments onto our development team for them to review. -Victor, Shopify Support
Easy to install, no hassle and simple design.
Some customization options are always welcome, for example i would like to be able to show my webshop logo as a profile picture.
Hello Herb & Hash, Thank you or the 5 star review and the feedback!
I'm so happy to hear that you are finding the app easy to install and use. I'll share your customization feedback with our Product team - great idea to brand the chat with a shop's logo!
If you ever need any help, have questions or even more feedback, feel free to reach out to our team via the support link in the app, or directly at ping@shopify.com.
Kind regards,
Ruby C.
Senior Support Specialist - Ping
i love you it, it s a good app, so my customer love when i speak then. thanks...............................................
I have been using this for the past month or so. I haven't had a lot of traffic, but the few interactions have been helpful and and some have led to sales from "unsure" customers.