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Very good access to customers via app. Not sure if quick replies can be accessed by all staff or just on individual apps.
SO far so good! I was reluctant due to the rating but decided after much thought to give it a try. Its is straightforward layout and easy to manage. I am loving the integration with Apple.
Hello Hometells, thank you for the 5-star review!
I'm glad to hear that you are finding the app straightforward and easy to use. I hope this leads to more conversations and conversions!
If you ever need any help with Shopify Ping or Apple Business Chat or Shopify Chat, get in touch with our fabulous customer service team at ping@shopify.com
All the best to your future success!
Best regards,
Ruby C.
Senior Support Specialist - Ping
Awesome entry level chat, for startups. Would love to have features like changing the name of the sender (me) to anything I want without changing the main options like the shop name etc. But overall very good, and free. Could not ask for more
I'm sent in an endless loop of account verification when I try to see our inbox messages, sometimes that app gives prompts in German and Spanish (when we are only set to English). There is no way to see the messages. No idea how to use this app.
Thank you for reaching out and bringing this to our attention. If you're experiencing issues loading Shopify Inbox, then it's possible that you need to make adjustments to your browser's settings. For example, you may need to ensure that cookies are enabled (https://bit.ly/3JWpsB5) and cross-site tracking is allowed (https://bit.ly/3Td1hDV).
That being said, if you need further assistance with Shopify Inbox, then we'd be happy to continue assisting you through live chat, email, or callback. Please visit the Shopify Help Center (https://bit.ly/2AWw5VA) and log into your account to create a support request. Cheers. -Elias, Shopify Support
Reliable & consistent. Limited in 'options' and controls, but it gets the job done and is presentable.
Suggestions for future updates:
- settings to send only a single notification when a customer starts a conversation. Being flooded with 10+ emails in 2 minutes is a definite turn off from this app!
- customization of e-mail reply to customers when they are offline. Current 'default' template is quite unprofessional looking
- controls to add/make particular information, such as a phone number, mandatory when starting the conversation.
Hey, there. Thanks so much for taking the time and sharing these suggestions with us. We can see why having too many notifications for the same email can be a put off, and we understand that having a more customizable email template as well as the option to capture phone numbers is important to you - we'd be more than happy to share these suggestions as a feature request with our development team. Cheers! -Elias, Shopify Support
Great apps, but we want our whatsapp also can include in the shopify inbox. can you guide us on how to do it?
Thank you for writing your review and I'm glad to hear that you're enjoying using Shopify Inbox. At this time, it is not possible to integrate WhatsApp messaging with Shopify Inbox, although I will be sure to pass your comments onto our app development team.
There are some apps on the Shopify App Store, such as WhatsApp app by SuperLemon, which allow you to connect WhatsApp to your store: https://bit.ly/3PQAL0m. This might be an alternative option you can consider. -Victor, Shopify Support
我认为针对不同国家顾客商家来说，时差是最需要解决的，大家都不喜欢等消息我认为针对不同国家顾客商家来说，时差是最需要解决的，大家都不喜欢等消息我认为针对不同国家顾客商家来说，时差是最需要解决的，大家都不喜欢等消息我认为针对不同国家顾客商家来说，时差是最需要解决的，大家都不喜欢等消息
PROS: Works, free, no major hiccups and customers do use it. CONS: lack of meaningful design customization (its just a giant bubble that cant be shrunk/tweaked or moved), cant select where emails go, cant disable on pages where it makes no sense, opaque/confusing language makes using the app more of a chore than it should be, and finally we're also getting spammed on it... Almost every other public-facing app we use has these kinds of options/customization tools. I kind of wish customers didnt use it so I could delete it and not deal with these annoyances.
Hi, there. Thank you for taking the time to share your detailed review and providing feedback to help us better our offerings and services. We appreciate the examples of how we can better support your business, and have passed it along to our development team. -Olivia, Shopify Support
I'm happy that my customers are able to reach out to me at any time without sending an email. We are definitely getting more inquiries about our product. I downloaded the app to my phone, but it seems there is a lag in time, and most of the time, it says the customer is now offline and my message will be sent as an email. I'm not sure if I can fix that. I guess its time to check out Shopify Community to see what other people are doing with this feature.
Do what it should do for free, after a week-end 5 chat opened, a sale that won't happend without it occured. Good job. Even If I will probably move for something with more features it's the best app to start open chat on your store.