Reseñas (4.736)

Calificación general
4,8
Recuentos por nivel de calificación
  • El 78% de las calificaciones son de 5 estrellas
  • El 14% de las calificaciones son de 4 estrellas
  • El 4% de las calificaciones son de 3 estrellas
  • El 2% de las calificaciones son de 2 estrellas
  • El 3% de las calificaciones son de 1 estrellas
25 de septiembre de 2022

Pretty good chat app! No need to integrate with social media which makes it more complicated. Thank you!

Allora Manila
Filipinas
3 días usando la aplicación
11 de septiembre de 2020

I have to uninstall it and install it over and over again every time I want to open it to reply to a customer. Till I do all that, a customer is gone.

Ploocy
Serbia
3 meses usando la aplicación
Shopify respondió 21 de septiembre de 2020

Hello Ploocy, thank you for your feedback! Our apologies for the issues having to install repeatedly. We have a fix now for the recent bugs in the app, please update to version 1.1.9 so you have the latest fixes.

I'll get in touch soon to see how it's going and if you have any further feedback. Thanks for trying Shopify chat!

Best regards
Veronica N.

6 de junio de 2022

no support for language translation. what a fluke. other than that quite good
no workflow on top of a default FAQ.

Morena
Israel
2 meses usando la aplicación
Shopify respondió 1 de julio de 2022

Hello. Thank you so much for writing to us and sharing your experience. It is very helpful to know how users prefer to work with our app, and I've made sure to pass your feedback along. -Olivia, Shopify Support

17 de agosto de 2022

its incredible to use and so easy, makes business so much easy and my accounts manager Genisus was amazing.

Calm Palm
Australia
3 días usando la aplicación
11 de febrero de 2022

We previously used Tidio as a live chat feature on our website however, learning Shopify offered a live chat addition without an extra fee we though we'd give it a go. Features-wise it offers us nearly everything we previously used with Tidio however, the feature I miss most is the search function. Messages from customers are still held within the system after the customer is no longer active however, should you need to contact that customer regarding something you have to scroll through (in our case) hundred of messages to locate that same customer. As time goes on and more messages are received this only becomes worse however, its really not the end of the world. The positives far out-weight the negatives in this case!

Chefs Flavours LTD
Reino Unido
3 meses usando la aplicación
Shopify respondió 16 de febrero de 2022

Hey, there! Thanks so much for taking the time to leave a review for Shopify Inbox! Any feedback for Inbox is always appreciated. It's great to hear that the app has been fitting the bill for most of your needs! Your request for a 'search' function is a great idea, and actually something people have brought to us before. I'm going to pass along this feedback to our Development Team so they can look into building this functionality in the future. A temporary solution to consider is using the Crtl+f function on your page with your conversations, as it may be able to help you find those older conversations quickly. Let us know if you have any additional feedback for us! -Imogen, Shopify Support

30 de octubre de 2020

great app - love how i can interact with customers and help them find what they are looking for in my store

OVO Perfume
Australia
3 meses usando la aplicación
Shopify respondió 2 de noviembre de 2020

Hello OVO Perfume, thank you very much for your 5 star review and feedback! Being able to quickly interact with customers has proven to lead to more sales. We hope you are having great conversations!

We have also just launched Shopify Ping for desktop! Go to https://shopifyping.com and login with your Shopify credentials, then enjoy the ease of use of replying to your customers from a desktop or laptop.

If you have any questions, feel free to contact us directly, ping@shopify.com

Best regards,
Veronica N.
Senior Support Specialist - Ping

3 de abril de 2022

working great! wish I would have found the app sooner! makes communicating with our customers easy and helping to boost sales!

ReNewedPet
Estados Unidos
3 días usando la aplicación
22 de febrero de 2022

Shopify Inbox has simplified my interactions with customers. My email inbox is no longer cluttered with email chains from customers. And I'm getting many more inquiries now. I love the way that the Inbox shows what a customer has in their shopping cart. And I've been impressed with the automation that allows simple inquiries about shipping status to be automatically handled without any need for me to intervene.

KVgear
Estados Unidos
3 meses usando la aplicación
13 de febrero de 2022

It didn't seem to work on my phone, I don't know why, mine is Huawei Hongmeng system. Is this system not supported?

SpeTool
China
3 meses usando la aplicación
Shopify respondió 22 de febrero de 2022

Thank you for writing your review and for sharing your feedback with us here. The Shopify Inbox app can be downloaded and used on iOS and Android devices, so you would not be able to use the app on a Huawei device that doesn't use either of these operating systems. -Victor, Shopify Support

11 de febrero de 2022

I like the app because it helps me communicate with customers quickly which in turns increases sales. I also like that you can assign a team member to answer the chat.

Bits 'n Pieces Quilt Shop
Estados Unidos
3 meses usando la aplicación
Shopify respondió 22 de febrero de 2022

Thank you so much for taking time to write this review, I am glad the app is working well for you! -Ivy, Shopify Support