Reseñas (4.761)

Calificación general
4,8
Recuentos por nivel de calificación
  • El 78% de las calificaciones son de 5 estrellas
  • El 14% de las calificaciones son de 4 estrellas
  • El 4% de las calificaciones son de 3 estrellas
  • El 2% de las calificaciones son de 2 estrellas
  • El 3% de las calificaciones son de 1 estrellas
16 de septiembre de 2022

Really nice integration! It would be great if on the mobile version the chat with us icon is smaller or can be removed everywhere but on some pages if the customer deletes it. e.g.: it is annoying on a product page when you want to look at the product images and it covers some functionality. otherwise great features

TIGHTANS
Alemania
6 días usando la aplicación
Shopify respondió 21 de octubre de 2022

Thank you for writing your review and I am glad to hear that you've enjoyed using Shopify Inbox and the integrations it offers. We appreciate your feedback on how the app can be improved, and I can certainly see why being able to customize the chat box icon on mobile would be of use. I will be sure to pass your suggestion onto our development team. -Victor, Shopify Support

16 de julio de 2022

除了打开速度较慢,其他的挺不错的, 方便沟通,内嵌简洁。如果商店一直保持在线的话是非常便利的软件,可以快速响应客户信息。但是不在线的话,也会有邮件告知有客户来信息,但是无法查看到信息的具体内容,需要重新登陆并查看,这一点不太便利。

Jiabaida BMS
China
3 meses usando la aplicación
24 de enero de 2023

mükemmel ama ama birazdaha hazır soru yanıt eklenmeli. Ayrıca dil algılayıcı otomatik çevirici olması çok daha mükemmel bir kullanıma sahip olmasına yardımcı olur.

wiwiigoshop
Turquía
3 meses usando la aplicación
31 de agosto de 2022

Easy to use! Adding it to a second website! Not sure if I like having FB and IG integrated with it, but all messages are in one place.

KleanSpa
Estados Unidos
5 días usando la aplicación
23 de abril de 2020

my customers are not able to see my response I get questions from customers but when i respond it doesn't look like they got my message

Beauty Lifts
Canadá
5 meses usando la aplicación
10 de mayo de 2022

I love this app, adding a chat feature button really helps our customers make the right decision when checking out, or if they have quick questions, that way they don't need to send emails to us, and if they do send an email, it will take them off our website.

LAKI ACTIVE
Estados Unidos
5 días usando la aplicación
26 de junio de 2022

Very good access to customers via app. Not sure if quick replies can be accessed by all staff or just on individual apps.

Police Pass
Reino Unido
5 días usando la aplicación
28 de marzo de 2021

SO far so good! I was reluctant due to the rating but decided after much thought to give it a try. Its is straightforward layout and easy to manage. I am loving the integration with Apple.

Hometells
Estados Unidos
5 días usando la aplicación
Shopify respondió 29 de marzo de 2021

Hello Hometells, thank you for the 5-star review!

I'm glad to hear that you are finding the app straightforward and easy to use. I hope this leads to more conversations and conversions!

If you ever need any help with Shopify Ping or Apple Business Chat or Shopify Chat, get in touch with our fabulous customer service team at ping@shopify.com

All the best to your future success!

Best regards,


Ruby C.

Senior Support Specialist - Ping

4 de enero de 2023

Awesome entry level chat, for startups. Would love to have features like changing the name of the sender (me) to anything I want without changing the main options like the shop name etc. But overall very good, and free. Could not ask for more

EldenDrop
Grecia
5 días usando la aplicación
27 de julio de 2022

I'm sent in an endless loop of account verification when I try to see our inbox messages, sometimes that app gives prompts in German and Spanish (when we are only set to English). There is no way to see the messages. No idea how to use this app.

blessyoursoil.com
Estados Unidos
5 meses usando la aplicación
Shopify respondió 18 de agosto de 2022

Thank you for reaching out and bringing this to our attention. If you're experiencing issues loading Shopify Inbox, then it's possible that you need to make adjustments to your browser's settings. For example, you may need to ensure that cookies are enabled (https://bit.ly/3JWpsB5) and cross-site tracking is allowed (https://bit.ly/3Td1hDV).

That being said, if you need further assistance with Shopify Inbox, then we'd be happy to continue assisting you through live chat, email, or callback. Please visit the Shopify Help Center (https://bit.ly/2AWw5VA) and log into your account to create a support request. Cheers. -Elias, Shopify Support