Reseñas (4.761)
Refinar
-
Por calificación
Reliable & consistent. Limited in 'options' and controls, but it gets the job done and is presentable.
Suggestions for future updates:
- settings to send only a single notification when a customer starts a conversation. Being flooded with 10+ emails in 2 minutes is a definite turn off from this app!
- customization of e-mail reply to customers when they are offline. Current 'default' template is quite unprofessional looking
- controls to add/make particular information, such as a phone number, mandatory when starting the conversation.
Hey, there. Thanks so much for taking the time and sharing these suggestions with us. We can see why having too many notifications for the same email can be a put off, and we understand that having a more customizable email template as well as the option to capture phone numbers is important to you - we'd be more than happy to share these suggestions as a feature request with our development team. Cheers! -Elias, Shopify Support
Great apps, but we want our whatsapp also can include in the shopify inbox. can you guide us on how to do it?
Thank you for writing your review and I'm glad to hear that you're enjoying using Shopify Inbox. At this time, it is not possible to integrate WhatsApp messaging with Shopify Inbox, although I will be sure to pass your comments onto our app development team.
There are some apps on the Shopify App Store, such as WhatsApp app by SuperLemon, which allow you to connect WhatsApp to your store: https://bit.ly/3PQAL0m. This might be an alternative option you can consider. -Victor, Shopify Support
我认为针对不同国家顾客商家来说，时差是最需要解决的，大家都不喜欢等消息我认为针对不同国家顾客商家来说，时差是最需要解决的，大家都不喜欢等消息我认为针对不同国家顾客商家来说，时差是最需要解决的，大家都不喜欢等消息我认为针对不同国家顾客商家来说，时差是最需要解决的，大家都不喜欢等消息
PROS: Works, free, no major hiccups and customers do use it. CONS: lack of meaningful design customization (its just a giant bubble that cant be shrunk/tweaked or moved), cant select where emails go, cant disable on pages where it makes no sense, opaque/confusing language makes using the app more of a chore than it should be, and finally we're also getting spammed on it... Almost every other public-facing app we use has these kinds of options/customization tools. I kind of wish customers didnt use it so I could delete it and not deal with these annoyances.
Hi, there. Thank you for taking the time to share your detailed review and providing feedback to help us better our offerings and services. We appreciate the examples of how we can better support your business, and have passed it along to our development team. -Olivia, Shopify Support
I'm happy that my customers are able to reach out to me at any time without sending an email. We are definitely getting more inquiries about our product. I downloaded the app to my phone, but it seems there is a lag in time, and most of the time, it says the customer is now offline and my message will be sent as an email. I'm not sure if I can fix that. I guess its time to check out Shopify Community to see what other people are doing with this feature.
Do what it should do for free, after a week-end 5 chat opened, a sale that won't happend without it occured. Good job. Even If I will probably move for something with more features it's the best app to start open chat on your store.
I was using another chat app - i switch to Shopify - I like it - I use it on my mobile - very simple & effective way to communicate with customers
Very useful app, connects well to all devices and has a nice FAQ features which saves a lot of time for users
I just loaded and so far like it! Really like the add product option!
We have already converted orders in the first 48 hours.
Would be nice if I could respond to chats on my cell! It does not optimize for the cell phone. Also would like chat notifications on my cell.
So much better than the chat app I was on and much cheaper!
Steve
Hey there, Tianello! Thanks so much for taking the time to leave us a review for Inbox! I'm happy to let you know that you can actually download and install the stand-alone 'Shopify Inbox' app to your mobile device, so you can answer chats and get notifications on when new messages come in. I have a document here that you can use to learn more: https://bit.ly/3sdVbaF! -Imogen, Shopify Support
Getting Unable to load conversations, not working saying error 1000
Getting Unable to load conversations, not working saying error 1000
Hey, there. Thank you for reaching out and bringing this to our attention. We did experience some service interruptions at the time of this posting. However, we're happy to report that our developers were able to resolve the issue later that day.
If you're still experiencing issues with Shopify Inbox, then we'd be happy to take a closer look at your account. Please reach out to our Support team via the Shopify Help Center (https://bit.ly/2AWw5VA) and we'd be happy to assist you through a callback, live chat, or email. Thanks again! -Elias, Shopify Support