Reseñas (4.745)

Calificación general
4,8
Recuentos por nivel de calificación
  • El 78% de las calificaciones son de 5 estrellas
  • El 14% de las calificaciones son de 4 estrellas
  • El 4% de las calificaciones son de 3 estrellas
  • El 2% de las calificaciones son de 2 estrellas
  • El 3% de las calificaciones son de 1 estrellas
1 de mayo de 2021

wonderful, the Shopify chat tool is a great one-way tool for keeping in touch with customers. So I highly recommend this tool

FairyLight
Túnez
Alrededor de 2 meses usando la aplicación
Shopify respondió 3 de mayo de 2021

Hello FairyLight, thank you for the awesome review!

So happy to hear that you would recommend the app to other merchants! We agree, Shopify Chat is a great way to not only support customers but also convert traffic to sales! Find out more in this article: https://intercom.help/kit/en/articles/4775586-how-to-optimize-chat-on-your-shopify-store

If you ever need any help with Shopify Ping or Shopify Chat, get in touch with our fabulous customer service team at ping@shopify.com.

All the best to your future success!

Best regards,


Ruby C.

Senior Support Specialist - Ping

26 de febrero de 2022

I like the app the only thing that made me give it three stars is everytime i log in it state we were unable to authenticate you you must confirm your account before logging in. So fustrating.

Mad Dog Fabrics
Canadá
Alrededor de 1 mes usando la aplicación
Shopify respondió 16 de marzo de 2022

Hey, there. Thanks for reaching out about this; I'm sorry to hear that you're having trouble logging into the app. There are a number of reasons that you may be receiving this error - I'd recommend double checking that both your app and your device are on their most recent update, and that you're logging in using the same credentials that you use to access your Shopify Admin. If all of this is correct, please contact our live Support team who can look into this further for you: https://bit.ly/2AWw5VA. Cheers! - Brie, Shopify Support

9 de marzo de 2022

efficient. nice tool. could do with being able to make paragraph breaks in replies to make info clearer for customers

MIZCHI Pretty Small Shoes
Reino Unido
24 días usando la aplicación
Shopify respondió 23 de marzo de 2022

Hey, there! I'm sorry to hear you're having trouble with making paragraph breaks when typing a response in the app. You should be able to do this, so we'd like to find out more about what's happening. Please re-install the app, and double check that both your phone and the app aren't due for an update (if they are, please update them). If you're still having trouble with this, please email us at inbox@shopify.com and we can do some further troubleshooting with you. Cheers! - Brie, Shopify Support

20 de enero de 2023

I have had this app installed about a month and so far it works good. Notifies me when a customer sends a message and hasn't crashed. So far I have been very happy with it.

Utah Sparklers
Estados Unidos
24 días usando la aplicación
12 de febrero de 2022

I already had a "Contact Me" link on my site.
Since adding the live chat, customer interaction has gone up considerably.
Many have resulted in immediate sales.

Fog City Audio
Estados Unidos
1 día usando la aplicación
Shopify respondió 22 de febrero de 2022

Great to hear customer interaction has improved, thank you for taking time to leave this review! -Ivy, Shopify Support

14 de julio de 2022

The app has been a big help to us so far in terms of liaising with customers and providing quick answers to people without our input. There are a few things needing to be ironed out, but overall we like it a lot and look forward to seeing improvements. A few issues to note:
* Notifications on iPhone never go away, so it always looks like there's a message to respond to (red number on the app icon).
* Syncing between users and devices seems a bit buggy (conversations closed or assigned in one place don't seem to appear that way elsewhere).
* We are getting a lot of spam messages come in via Instagram especially and it would be good to have a way to block or filter them rather than wasting time on them.
* It would be good to be able to style the chat button via CSS more so than we can now.
* Being able to hide the chat button on certain pages more easily would be great.

Simone Walsh Jewellery
Australia
23 días usando la aplicación
Shopify respondió 29 de julio de 2022

Hi, there! Thank you so much for taking the time to leave a review. I'm glad to hear you're enjoying the app, however I'm sorry to hear about your issues with notifications and syncing between phones. If you'd like to email us at inbox@shopify.com, we'd be happy to help you troubleshoot those.

Regarding blocking spam customers - you are actually able to do this within the app now! You may need to update the app or your device in order for this to show up. Thank you for your feedback about the chat button as well - I'll be sure to pass on those requests to our development team. Cheers! - Brie, Shopify Support

28 de agosto de 2019

You send out a recommendation but dont advise upfront it needs iOS to work, pity when Samsung users cant use so why not let merchants know before installing, this is a let down and should be part of the intro email

Ozidealsaustralia
Australia
Alrededor de 2 meses usando la aplicación
Shopify respondió 22 de abril de 2020

Update: We are happy to report that the Android version of Ping is coming very soon, so Android users can take advantage of Shopify Chat. You can sign up to be notified when it's available: https://www.shopify.com/ping. Just enter your email address and click "Join Waitlist".

12 de julio de 2022

I am moving my shop from etsy, so I had high expectations of the messaging capabilities - Shopify inbox has exceeded every expectation I had! I would absolutely recommend the app to anyone, and I love it so much more than anything I've used thus far to speak with customers on!

AfterAugustCo
Estados Unidos
1 día usando la aplicación
14 de abril de 2021

still learning but I love the tools provided. Great service and tutorials on the web to help get you started as well as answer any questions you may have as a new business owner.

Ratchet and Righteous
Estados Unidos
Alrededor de 2 meses usando la aplicación
Shopify respondió 19 de abril de 2021

Hello Ratchet and Righteous, thanks for leaving a thoughtful 5-star review!

We're so glad that you are loving Shopify chat so far! It is a great tool that will help you convert visitors to your storefront to sales. If you ever need any help with Shopify Ping or Apple Business Chat or Shopify Chat, get in touch with our fabulous customer service team at ping@shopify.com.

All the best to your future success!

Best regards,


Ruby C.

Senior Support Specialist - Ping

14 de mayo de 2022

appli au top rien a dire me prévient également sur mon smartphone tres pratique pour répondre aux clients rapidement.

E-SHOPPING
Francia
22 días usando la aplicación