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I was not able to see the chat close window on my mobile phone, even though I could see it in shopify preview. On actual mobile phone, it just disrupts my store with no close button
Hello Santivia - Your Way To Good Health, thank you for taking time to leave a review.
I'm sorry to hear that your customers are having issues on mobile closing the Shopify Chat widget. This can happen when the Shopify Chat button is pushed up when it conflicts with a non-Shopify made theme or a third party app. I will be following up with you via email to troubleshoot this issue with you. Look out for an email from me!
If you ever need any help, have questions or feedback, feel free to reach out to our team via the support link in the app, or directly at ping@shopify.com.
Kind regards,
Ruby C.
Senior Support Specialist - Ping
Easy to use. Provides useful info about customer.
I really like this App. Thank you For your help, and the vision you make for everyone to become an entrepreneur.
Hi Haitianunion, thanks for the review and kind words.
So glad to hear that you like the app so far. If you'd like to learn more about how conversational commerce can grow your business, I'd recommend checking out this Shopify Blog: https://www.shopify.com/blog/live-chat-customer-service
And, if you ever need assistance or have feedback, please contact us directly at ping@shopify.com or via the support link inside the app on your phone.
Wishing you success in your business!
Ruby C.
Senior Support Specialist - Ping
notification tone should be something I mostly missed my online customers. and customers coming back again with different chats it should be one tab only for a single customer. by mistakingly i replied twice to many customers. Everytime i have to login for online chats
Thank you for sharing your experiences with the Shopify Inbox app here and for providing us with your feedback on how we can improve the app moving forward. We appreciate your suggestions and I'll be sure to pass your comments on to our development team. -Victor, Shopify Support
It helps me communicate with my customers. I get informed immediately and this enable me react immediately
The inbox for windows has been great. For some reason I cant access it with my phone, my only complaint about the app.
It's efficient. I don't have to go in and out of social media. I can work and respond to a question or comment and keep it pushing.
Fantastic chat functionality with the perfect mobile app so real-time chats are never missed. We love the visibility into what product page the shopper is on when they engage the chat. Highly recommend!
Brilliant app, works well once you've got all you integrations set up. Has helped us convert a lot of sales! Love how you can see the actions customers take with their cart while the chat is happening. Also, we have found that customers can send pictures by replying via email (even though your documentation says customers can't send pictures). It would be handy though if they could attach pics directly via the chat window
I'm delighted to hear that you've been enjoying using the Shopify Inbox app and I hope it continues to be of use to you, and that it continues to help you convert more sales!
In terms of the photo function, I can see why having it added to the chat option would be beneficial to both you and your customers, so I will be sure to pass your comments onto our team who develop the Shopify Inbox app. Thanks again for your feedback. -Victor, Shopify Support
This app is perfect, I have used others and online chat is an important part of the business, customers can get a quick response
Hello Pickbin, thank you very much for your feedback and review! We totally agree how important it is for customers to get quick responses. Our data proves quicker replies lead to more sales!
If you ever need any assistance with Shopify Chat or Shopify Ping, please contact our team directly, ping@shopify.com.
All the best to your future success!
Best regards,
Veronica N.
Senior Support Specialist - Ping