Shopify Inbox

I am moving my shop from etsy, so I had high expectations of the messaging capabilities - Shopify inbox has exceeded every expectation I had! I would absolutely recommend the app to anyone, and I love it so much more than anything I've used thus far to speak with customers on!

still learning but I love the tools provided. Great service and tutorials on the web to help get you started as well as answer any questions you may have as a new business owner.

appli au top rien a dire me prévient également sur mon smartphone tres pratique pour répondre aux clients rapidement.

Great app! I would give it 5 stars if they had the functionality that let us review customer cart data like LiveChat offers.

Provides the chat feature we wanted but there is a performance trade off for website speed (67 down to 47). While this isn't impacting end-user experience (pages still delivering in <2s) it is something to be aware of. The ability to assign particular chats to staff is useful in a larger shop than our but a nice feature. Mobile access is another great feature that in our shop we don't fully leverage but it has come in handy more than once.
If it's possible to make it more lightweight I can easily see a higher rating.

Hello
In my store I use Prefix order.
This application can't recognize all order numbers because I use Prefix. How to fix it?

It's a very nice app. I like how the chat doesn't automatically open when people visit the page. Very good experience overall.

the problem I'm having is the automated "check my order status" question that pops up in the chat box, how do you remove it? also, I feel the chat window is asking way too much from the potential customers is there a way to make it a one step process?

I want to first say I am really appreciative to Shopify for putting out this app. I dont have a phone center, cant carry a phone with me everywhere, but people are finding this way easier to use than trying to email me or text me. We did have to put in the welcoming statement in the chat box that if we dont answer that their reply would be emailed or they could request a phone call, which seems to be working. But like other people, I am having buggy issues, like getting a notification that I have a message but then I cant access it, or when people jump pages in the shop, it disconnects. So for now its a 3 star, because I really like and appreciate the app but PLEASE FIX THE BUGS! Thank you!

The app works well but on mobile devices the chat button covers the checkout button and the customers can not check out as they cant press the button. needs to be disabled at checkout