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We are currently using this app. It is okay, we are hoping they will add some more features like, change the sound when a chat comes through, as it is quite low and quick, its easy to be missed. We with their was the option to not be notified when someone updates their cart or returns to the store etc. Would also be a lot better if the offline chats filtered through to an email so you could easily respond to customers who have left a message overnight.
Great app, very useful and helpful to make a sale. I need to play around with other options for how it notifies me, but appears to have capabilities for more interactions
Diese App gefällt mir sehr gut, sie funktioniert erstklassik. Ich habe Erfahrung mit anderen Apps die deutlich schwieriger zu handhaben sind.
Great integration, more customer interaction than with a third-party app I was using, for some reason Con would be that when set to 'email' customer if offline, every time I press 'enter' it sends an email, and I'd prefer if pressing 'enter' instead just acted as it would in normal text documents or mail managers, where it skips a line - as when typing fast, and not realizing a customer is offline, it ends up sending multiple emails.
Thank you for writing your review and I am glad to hear that you've been able to increase your interactions with customers as a result of using Shopify Inbox. I hope the tool continues to be of use to your business as it grows moving forward.
In terms of the feedback you've provided regarding how the enter button functions when sending a message to an offline customer, I can see why you'd prefer for the text to skip to the next line rather than sending a message to the customer each time. I'll be sure to pass on your suggestion to our development team. -Victor, Shopify Support
Great built-in solution from Shopify that allows you to directly talk to customers. It has been very helpful as it allows us to give our expertise and advice to clients when it comes to professional gear.
Por ahora el funcionamiento es de 10. Estoy a la espera de poder educarla con IA, cuando se pueda, se tratará de la mejor aplicación para atención al cliente sin duda
very cool App! really great!.
Would it be possible, if a customer chats with you, to see on which page he/she ist?
Thank you for taking the time to write your review and providing us with your feedback. At the top of the conversation view, you should see the name of the page that the buyer was on when they initiated the conversation. The page information does not update, and it will only reflect the page where the conversation was started.
If you have any further questions about this please feel free to email me at inbox@shopify.com. -Victor, Shopify Support
I would like to use this app as our model relies on personal assistance, however the features are far, far too limited. No option for a customer to leave contact information so if they leave the page all communication is lost on their end. I've found the kit integration to be generally good, but without any continuity for the customer, the app is useless.
非常不错的一个在线客服软件，这是第四次用这个软件了，聊天可以直接发到客户的邮箱里，第一时间提醒客户的有新邮件了，不管看或者没看，邮件的内容永远不会消失，都在邮件里面保存着，体验感很好。值得赞，超级赞！！！
This app is really easy to use. Many useful features. I really enjoy this app and would recomend it for sure.