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The app is okay. If you are a small team its great. If you have more staff this app does not have enough user controls or logs to support an actual team as of yet. The app will send out notifications to ALL staff members on your store no matter what. You as the master user / owner have no control to limit notifications, which means any user on your store (no matter permissions set) will get a notification about a chat. Also there are no logs of these emails being sent to staff members. I talked with Shopify support and they told me that each user would need to click an opt-out at the bottom of the first notification they receive, but since (as the master user) I would have no log of this happening it would create a bit of a security flaw. Until proper user permissions, that are controlled by the master user are set in place I will not be able to use this app. I really hope this is updated because this app has a lot of promise. Other chat apps currently have more robust options and permission settings and I would recommend using them until updates.
Thank you for taking the time and sharing such a detailed review! We appreciate the feedback and we can see why having more robust options, permission settings, and logs is important to you - we'd be more than happy to pass these suggestions along to our development team. Thanks again! -Elias, Shopify Support
I made the mistake of downloading the application and it was integrated in my online store without being able to find a way to remove it, the default question which can not be removed and the title that can not be changed I do not know by what logic they did it, also the language is in english and my page is in greek, the application is a big disappointment ...
It does what it says just fine. I'm quite happy with it :-) I was deciding if it was better to use Whatsapp or this app, but I don't think whatsapp is as integrated as this. I'm still looking into it, but for now, this will do.
Thanks so much for taking the time and writing this review! We're delighted to hear that Shopify Inbox is meeting your needs. If you require any assistance with our app, then we'd be happy to assist you through live chat, email, or callback. Simply visit the Shopify Help Center (https://bit.ly/3cJkx8V) and log into your account to create a support request.
That being said, if you'd like to try some apps for WhatsApp, then we'd recommend taking a look at 'Whatsapp Chat + Abandoned Cart' (https://bit.ly/3ATLfX1) or 'WhatsApp app by SuperLemon' (https://bit.ly/3xp8hnV). Both of these are extremely popular with our merchants. Cheers! -Elias, Shopify Support
Leider stürzt die App oft ab. Die Kommunikation mit den Kunden wird dadurch unterbrochen. Die Funktionen sonst sind gut Ein Kunde hat meine Antwort mit einem Tag Verzögerung erhalten.
Simple, fast and easy to use. Perfect for my website, it's so responsive and easy to use. I think I will use it all the time and recommend it to my business friends.
I like the convince of quickly being able to communicate with potential and existing customers. I also love the feature of being able to see what they have within their cart.
So far, the chat function has been a life saver. For my business, customers asking questions easily is an important factor and this chat function has made it even easier.
总体很好，但是有时候新消息不会发邮件通知，希望改进。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。
This app makes my life easier especially the auto forward to customer's email when the customer is offline.
Very cool new addition! Great way to keep in immediate touch with customers in need of assistance!!!