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Hace poco tiempo que la he instalado en mi web, pero de momento me parece genial, muy fácil y funciona bastante bien.
vraiment utile il me permet de convertir les clients qui ont des questions au moment de l achat. ils écrivent souvent pour poser une question et quand tu es en ligne tu réussi à les convertir.
This app would be a world more useful if you can change the ringtone as the current one is extremely difficult to hear if the phone is in its usual place... my pocket!!!
Hello crkd.guru, Thanks for leaving a review and for the feedback!
Unfortunately, changing the notification sound on a third party app is a limitation of Apple devices. You can universally raise or lower the volume, but not change the sound.
If you ever need any help with Shopify Ping or Apple Business Chat or Shopify Chat, get in touch with our customer service team at ping@shopify.com.
All the best to your future success!
Best regards,
Ruby C.
Senior Support Specialist - Ping
Hard for me to give five stars on anything these days, but this little add-on works excellent for the intended purpose.
Nothing to add. Does it's Job very smoothly. It is embedded to your shop as a sales channel. FAQ and premade answers are a good tool.
The app is light, manageable on different devices, but most of the time it has hiccups or it doesn't work at all. Pity: it could be a real asset!
Thanks so much for this review. Can you tell me more about these "hic-cups"? If this is ongoing, I would advise reaching out to our live support so they can troubleshoot this for you. -Ivy, Shopify Support
Great but please you need to add a search feature to be able to find past conversations more easily.
Hey, there. Thank you for taking the time and sharing this feedback with us! We can see how having a search function for past conversations can be a useful feature for our merchants, like yourself, and we'd be happy to pass this suggestion along to our development team. Thanks again! -Elias, Shopify Support
Like reviews before, the (1) impacts SEO greatly. This plugin needs a feature to remove this or needs to stop adding a (1) to your page's title. One star until its changed as its a big issue :/
Thank you for getting in touch and for providing your review. Our developers have been made aware of this issue and have implemented a fix on our end that should see this problem resolved once Google recrawls your site.
In order to speed up the recrawling of your site, I'd recommend following the instructions listed here: https://bit.ly/3HUjHT9. We appreciate your patience and I hope this is resolved for you soon. -Victor, Shopify Support
The app automatically vanishes from the store and then have to download again, can this be fixed?
Overall a good experience but some issues
мне по7нравилось вполне я доволен обычный чат все впорядке!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
Hello BeautyOOK,
Thank you for submitting a review! I'm happy to hear that everything is working fine and that you are satisfied with the Shopify Chat app.
If you ever need any help, have questions or even more feedback, feel free to reach out to our team via the support link in the app, or directly at ping@shopify.com.
Wishing you all the success in your business!
Thanks again,
Ruby C.
Senior Support Specialist - Ping