Reseñas (5.481)
Refinar
-
Por calificación
Shopify Inbox previously required visitors to provide their name and email address (for follow-up purposes) before sending a message; it now allows anonymous chats, though messages cannot be delivered to the customer if they leave the conversation.
There has been one issue it comes up on the front of my iphone but there can be a long delay before the message shows in the app. This can be especially annoying if you don't catch the gist of the message from its first appearance.
Thanks for flagging this, and for the detail on the delay between the iPhone notification and the message showing in the app. That lag is worth looking into, especially when the preview doesn't show the full message. Making sure you're on the latest app version can sometimes help with sync timing. If it continues, our support team can dig into it with you at help.shopify.com/support. Thanks for taking the time to report it.
It recently had an update that made it a lot less customizable and a poorer UX experience. It converts less and doesn't have the option to collect leads. Hoping they'll revert it back ASAP!
Thanks for the detailed feedback on the recent Inbox update. Changes like this are exactly what our team needs to hear, so we've shared your notes on customization, lead capture, and conversion with them. If you'd like help getting the current setup to fit your workflow, our team at help.shopify.com/support can walk you through the options available today. We appreciate you taking the time to write this.
Jól működik. AI asszisztens hiányzik belőle.
Illetve jó lenne, ha a FAQ beépíthető lenne 2-3 szint mélységű menürendszerrel.
Can't find anywhere to have the email notifications go to our store email address instead of the owner email address. This isn't great when staff need to help with notifications.
Thanks for sharing this. Each staff member you add to Inbox gets their own message notifications, so your team can help respond without relying on the owner's email. You can manage team access and notification preferences in your Inbox and store settings. For help setting this up the way your team works, our team at help.shopify.com/support can walk through the options, and your feedback on routing notifications to a shared store address is valuable as we keep improving Inbox.
This is a great app/feature. I like how the AI part of it is learning with excellent responses as we go. Some AI responses do not even need editing.
It would be great if text/sms was a main option feature as some email providers will direct any replies with links to products to the spam folder and people miss this thinking we have not bothered to reply when we have.
Easy to use. let's me know immediately when a customer is using the chat feature on my website. Sends notifications so I can respond quickly,, and you can set up some instant response for common questions.
Great App with added benefit of auto response and linking products. Room for improvement on HUD/user interface for Unread messages and managing messages. All around pretty great though!
It works well, but it'd be nice if it had more data as to the customers activities on-site....Zoho apps have this and their not native...I'd think it to be quite easy to include this on a native shopify app.
Thanks for the kind words and the thoughtful suggestion. Deeper visibility into on-site customer activity is a great idea for Inbox, and we've shared it with the team that builds the app. If you'd like a rundown of the customer context available in conversations today, our team at help.shopify.com/support is happy to walk you through it. We appreciate you taking the time to share this.
I had access to chats/ inbox but for a long time now i have not been able to access this shopify in box aka chats, I was told to reach out to tech support yet are unable to find any tech support links to help resolve these issues. fortunately i am not the only one at my company and others still have access but I do not.
I can log in to shopify in box in on of my stores but when I click on a chat it errors out and then the other store i will not allow me access at all so I have to log in through my first store then try to click over to it. only for it to error out.
Thanks for the detail. A chat that errors on click, plus one store you can't open at all while colleagues can, usually points to something account- or permission-specific. Two things that help: ask your store owner to confirm your staff permissions on the affected store (since teammates still have access), and reach our support team directly at help.shopify.com/support to look into the errors on your account. Trying a different browser or incognito can also rule out a cached session.
