Shopify Inbox , 2.618 reseñas

Calificación general
Recuentos por nivel de calificación
  • El 72% de las calificaciones son de 5 estrellas
  • El 15% de las calificaciones son de 4 estrellas
  • El 5% de las calificaciones son de 3 estrellas
  • El 3% de las calificaciones son de 2 estrellas
  • El 6% de las calificaciones son de 1 estrellas
26 de septiembre de 2023

Great basic chat support system, native to shopify. Would like to see a few things before moving to Shopify Inbox full time.

1. Initiate ticket via email. If your customers email you for support, you can't use Shopify Inbox. All tickets must be initiated in chat first.

2. Shopify Inbox recently lost the ability to connect to social media messengers like Instagram and Facebook, as well as Apple's iMessage. This was a big step back; hopefully it returns.

3. Shopify Magic surfaced answers. Right now, Magic is only used for the merchant to pre-fill quick answers that the customer needs to click. The AI should be able to pull answers from around the website, such as product pages, blog articles, policies, etc.

Graydon Skincare
Más de 2 años usando la aplicación
Shopify respondió 29 de septiembre de 2023

Hi, there. Thanks so much for taking the time to leave a review. We truly appreciate the detailed feedback you've given as it's what helps us develop the product forward. I'll be sure to mention that to our team. These are great suggestions for the AI as well. The product is still fairly new, but we've got some exciting features coming down the pipeline! -Rio, Shopify Support

16 de noviembre de 2023

Shopify Inbox is efficient and user-friendly, streamlining customer communication superbly. It lacks some advanced features but overall enhances business interaction. Recommended for small to medium-sized stores. Adheres to terms, no incentives involved.

Michael's Exotic Peppers
Estados Unidos
Más de 2 años usando la aplicación
6 de septiembre de 2023

I can't fault the Shopify inbox. It's user friendly. Packed with lots of data to be able to see customer analytics while emailing them. Shopify have made my life so much easier. I highly recommend.

Reino Unido
6 meses usando la aplicación
18 de noviembre de 2023

Does everything I need. Would highly recommend.

Gizzy Gifts And More
Nueva Zelanda
Más de 3 años usando la aplicación
21 de noviembre de 2023

Love having this feature to communicate with customers and being able to share current discounts and sales

Estados Unidos
5 meses usando la aplicación
3 de noviembre de 2023

Great to see the use of ChatGPT. However, it does need more input from customers who tend to limit the information that they give.

UK Direct Discounts
Reino Unido
11 meses usando la aplicación
3 de octubre de 2023

Excellent chat system. We tried many and nothing beats this.
Estados Unidos
Alrededor de 3 años usando la aplicación
29 de septiembre de 2023

I think this option is pretty useful for my customers. You can just go in and write a quick question in the chat. In a few months of using it, I haven't found any problems.

8 meses usando la aplicación
26 de octubre de 2023

Excellent way to communicate with clients.

HEX Fireworks Ltd
Reino Unido
Casi 2 años usando la aplicación
25 de septiembre de 2023

I love that it provides the customer order and cart info on the screen. I took one star off because it doesn't seem to integrate with other CRM apps where we store and access more in depth customer data and communications (hubspot, pipedrive, etc.)

Plumtree Baby
Estados Unidos
7 meses usando la aplicación