Reseñas (6.098)

Calificación general
4,7
Recuentos por nivel de calificación
  • El 79% de las calificaciones son de 5 estrellas
  • El 14% de las calificaciones son de 4 estrellas
  • El 3% de las calificaciones son de 3 estrellas
  • El 1% de las calificaciones son de 2 estrellas
  • El 3% de las calificaciones son de 1 estrellas
23 de mayo de 2024

no funciona.

SEEYOU
Chile
4 meses usando la aplicación
13 de febrero de 2024

Not very happy with it. There's always a "delay". By the time a customer's message comes through to me, and I try to respond, they have left the store. Yesterday a customer kept messaging wanting a product. I answered her 3 times, with the direct link!! She kept asking, as if she wasn't getting my reply!!! This happens CONSTANTLY! I'm so frustrated an annoyed with this app! I can respond to a ...

Rene's Creations Boutique
Estados Unidos
Más de 4 años usando la aplicación
Shopify respondió 21 de febrero de 2024

Hi there, Rene's Creations Boutique.

Thank you for stopping by and sharing your experience.

We're sorry to hear you haven't had an ideal time navigating the app. I understand ...

8 de octubre de 2021

This app simply doesn’t work. The worst part is that I thought it was working fine until this morning when I opened it up and there were all of a sudden dozens of unread conversations going back months. It looks like I’ve been receiving about 10% of my messages the whole time I’ve been using the app. I’m really horrified that all these customers have been ignored because this app didn’t A) notify ...

Milkface Nursingwear Inc
Canadá
Más de 4 años usando la aplicación
Shopify respondió 13 de octubre de 2021

Thank you for writing your review and I am sorry to hear that you experienced this delay which caused you to miss messages from your customers. I would encourage you to ...

14 de agosto de 2020

App does not open on my android phone, clients as asking questions and I am losing sales thanks to this very bad app. Much better pay for something else.

Kyoui
Estados Unidos
Alrededor de 4 años usando la aplicación
Shopify respondió 3 de noviembre de 2020

Hello Kyoui, thank you very much for letting us know you were having issues and please accept our apologies.

We have fixed many of the recent bugs on the phone app for ...

13 de octubre de 2019

App is actually horrible. Ton of customer complaints. Can't customize it other than color. No options for name or email if no response. If you don't respond in X time, the customer leaves with no option to contact them afterward.

Magick Planet
Estados Unidos
Casi 4 años usando la aplicación
5 de agosto de 2020

I'm not really sure why you're not listening to your customers, but this app is horrible. Have to install Ping, then KIT (which is awful, I don't need updates every day, all day), I don't always get notifications that a customer sent a message. When I do check the app and have a message, I have no idea who the customer is. Can't respond on desktop. Very annoyed. Will be looking elsewhere for ...

Keepsakes by Ashley
Estados Unidos
Casi 4 años usando la aplicación
Shopify respondió 11 de septiembre de 2020

Hi Keepsakes by Ashley,

Thank you for your feedback and I'm sorry to hear you didn't have a good experience with Shopify Chat.

Kit is a free tool that is built into Shopify ...

8 de abril de 2021

We can't use this app in our shopify page. Customer can't send a message through this chat. Please update this app

公式キエルキン販売代理店 - KIERUKINSHOP FAMILE
Japón
Casi 3 años usando la aplicación
Shopify respondió 9 de abril de 2021

Hello 公式キエルキン販売代理店 - KIERUKINSHOP FAMILE, thank you for reaching out!

I'm sorry to hear that you are having trouble setting up and using the app. I will reach out via email ...

11 de mayo de 2020

When the Google crawling machines are indexing my website they are recognized as a new visitor (new IP address) and read the meta title with (1) in front, so my pages are indexed with (1) in front of the meta title. Not good!

Venchi Chocolate USA
Estados Unidos
Casi 3 años usando la aplicación
Shopify respondió 12 de mayo de 2020

Hi Venchi Chocolate USA,
Thank you for your feedback. Our developers were able to resolve the issue you were seeing, in which the (1) notification appeared before page titles ...

14 de agosto de 2019

Needs PING app to work which is only available on Apple and not Android... ignoring a majority platform? BYE

Flawless Vape Distro SA
Sudáfrica
Casi 3 años usando la aplicación
Shopify respondió 19 de agosto de 2019

Hi Flawless Vape Distro SA,
Thank you for your feedback, and we understand your frustration that Shopify Chat requires Ping, which is only for iOS at the moment. We are ...

15 de agosto de 2019

Not having desktop or android accessibility really limits the usefulness of this app. Let us know when it's available to a wider audience.

Doc Hotties
Estados Unidos
Más de 2 años usando la aplicación
Shopify respondió 19 de agosto de 2019

Hello Doc Hotties,
Thank you for your feedback, and we understand your frustration that Shopify Chat requires Ping, which is only for iOS at the moment. We are thinking about ...