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I would like a delete button for emails especially the spammy ones!
The AI response suggestions adapt to your answers which makes it human like. saves heaps of time and most of the time i am happy with the response and just hit enter.
I love this feature as it helps us connect with customers world wide. They message us and we can answer to their enquiries.
Simple and easy to use, keeps past conversations so i can keep track of topics and requests. Very happy with it's performance
It's great being able to add this to our customer service game without having to add another subscription to our operations. Other apps may offer more (I wouldn't know) but this is a great option to have without investing time, money and effort into getting chat going.
Unfortunately the instant answers cannot be translated. So they are useless in multi-language shops. Also AI-generated answers (to frequently asked questions) are lacking.
Pro: Setup quick and easy.
We have tried many other chat apps and this version of Shopify Inbox has been the easiest for my team and customers to use effectively!
We felt a drastic increase in use by our customers once we switched to Inbox and my team has easily been able to communicate back and forth resolving issues, answering product questions, and supporting our customers.
Has greatly improved/streamlined our online support processes and response times.
Simple, complete, provides all the resources I need to rapidly answer customer inquiries.
Think the inbox is great, keeps everything organised and notifications come through to website/email easily.
I have found setting up laptop notifications a little more tricky.