Shopify Inbox

Has greatly improved/streamlined our online support processes and response times.

I have no idea how people use this application on desktop. The application has had bugs since the last update last year. The Inbox app just times out and continues loading for 20 to 30 minutes. It is unusable through the Shopify desktop admin.

This is one of the best customer messaging systems. It keeps the previous conversation records, which makes it easy to communicate with the customer. The only thing is that you can not send PDF files or Excel invoices.

Think the inbox is great, keeps everything organised and notifications come through to website/email easily.

I have found setting up laptop notifications a little more tricky.

It's great being able to add this to our customer service game without having to add another subscription to our operations. Other apps may offer more (I wouldn't know) but this is a great option to have without investing time, money and effort into getting chat going.

Easy peasy. Works well for chat. Would be an absolute killer app if it could accept and manage inbound emails rather than just through the widget.

Unfortunately the instant answers cannot be translated. So they are useless in multi-language shops. Also AI-generated answers (to frequently asked questions) are lacking.
Pro: Setup quick and easy.

Its a decent free app and will continue to use.

Its very basic with no options for ticket agent allocation and no reporting.

It shows order and customer information but it doesnt give a link to the product page the customer is looking at, it tells you the page title and then you have to guess

I love Shopify Inbox! There are some, of course, some things that could be improved upon. For example, I'd LOVE it if users could search within the Mail app for messages from specific users or for messages pertaining to specific products or key words. Sometimes I have to research something for a response, and then it's hard to find that particular message again. That being said, it's an amazing ...

Simple, complete, provides all the resources I need to rapidly answer customer inquiries.