Reseñas (5.736)

Calificación general
4,7
Recuentos por nivel de calificación
  • El 78% de las calificaciones son de 5 estrellas
  • El 14% de las calificaciones son de 4 estrellas
  • El 3% de las calificaciones son de 3 estrellas
  • El 1% de las calificaciones son de 2 estrellas
  • El 3% de las calificaciones son de 1 estrellas
1 de noviembre de 2020

So amazing and easy to install. This app came highly recommended on the Shopify Masters Podcast by other businesses that use it. It's exactly what I wanted. Thank you. From Tumbled Earth!

Tumbled Earth
Canadá
21 minutos usando la aplicación
Shopify respondió 2 de noviembre de 2020

Hello Tumbled Earth, thank you very much for your review and feedback! I am so pleased you also listen to the Shopify podcast, well done!

We have also just launched Shopify Ping for desktop, if you don't know yet. Go to https://shopifyping.com and login with your Shopify credentials, then enjoy the ease of use of replying to your customers from a desktop or laptop.

If you ever have any questions, concerns or more feedback, contact us directly at ping@shopify.com

Best regards,
Veronica N.
Senior Support Specialist - Ping

9 de septiembre de 2023

I dealt with Brionna this evening and she was amazing. The help she gave me was amazing. I couldn't have done the set up without her help. She is one of the most patient people I've ever dealt with. I wish everyone took the time to explain everything to me and never did I feel rushed or like I was annoying her. She is an absolute asset to Shopify.

Clear Beauty Acne Clinic
Estados Unidos
16 minutos usando la aplicación
18 de agosto de 2019

I tried to install this app and then discovered it was only for ios and required an Apple app even on my side. Really sad to not be able to use this Shopify product for my business. I was quite excited when I first saw it was available.

Ruthie's Rack
Estados Unidos
Alrededor de 6 horas usando la aplicación
Shopify respondió 19 de agosto de 2019

Hello Ruthie's Rack,
Thank you for your feedback, and we understand your frustration that Shopify Chat requires Ping, which is only for iOS at the moment. We are thinking about the best way to deliver this feature to all merchants!

Best,
Ellen

23 de diciembre de 2020

This work great easy to install. I was able to get it up and running in less than 5 minutes. I tested the app as well and it works great.

Island Slumber
Estados Unidos
13 minutos usando la aplicación
Shopify respondió 13 de enero de 2021

Hi Island Slumber, thanks for submitting a review and your feedback.

It's super exciting to hear that you found the app easy to install and set up! If you ever have any questions or additional feedback, please do reach out to our team at ping@shopify.com.

Thanks again,

Ruby C.
Senior Support Specialist - Ping

Fecha de modificación: 6 de febrero de 2021

The App doesn't work for users in Europe, because the chat button physically collides with the buttons of Shopify's Customer Privacy Banner (mandatory for EU shops) which renders it useless. There should be an option which allows to create a vertical offset in order to place it at a working position.
Also, when changing the language the button won't resize and displays a chopped off text.

MIRAI
Alemania
Alrededor de 5 horas usando la aplicación
Shopify respondió 12 de febrero de 2021

Hello MIRAI, Thank you for your honest review and detailed feedback!

We take your feedback regarding button placement seriously and I will be sharing this with our Development team. In regards to the cut off text when displaying the button in another language, I will follow up with a direct email to you and see if we can work together on this issue.

Kind regards,

Ruby C.

Senior Support Specialist - Ping

21 de junio de 2022

Very smooth integration into website, mobile and desktop. Real-time. Looking forward to many conversations and sales!

Welcome to our Low Voltage Garden Lights Store
Reino Unido
11 minutos usando la aplicación
Fecha de modificación: 14 de agosto de 2019

1 click install, easy to use. Great for online stores with an active customer base. Fb messenger only allows 33% of users to contact us, we are looking forward to more people using Shopify chat to contact us.
Seems like a solid build app.
Many thanks from the team at Paysocialmedia.com

Pay Social Media
Estados Unidos
10 minutos usando la aplicación
29 de agosto de 2023

It seems to be working fine, which is strange considering it is a Shopify-made app. By the way, there is a bug with the official Bundles created using the new official app.

In fact, bundles are always showed as not in stock in the chat on buyer side (of course they are not). They appear in stock from admin side, even in Inbox, but not on the chat. That's strange and must be solved asap

Fiori di Cipria
Italia
Alrededor de 2 horas usando la aplicación
4 de enero de 2021

Easy to install and comfortably running with KIT Ping on my mobile. My country Austria is not included yet in the SMS service but I would prefer mobile chat so this is the better option anyway.
+++
Einfach zu installieren und läuft komfortabel mit KIT Ping auf meinem Handy. Österreich ist nicht im SMS Service enthalten, aber ich bevorzuge eh den mobilen Chat also ist es so eh die bessere Option für mich.

EGOECO
Austria
9 minutos usando la aplicación
Shopify respondió 1 de febrero de 2021

Hello EGOECO!

Thank you for the five star review! So glad you found the app was easy to install and use with Shopify Ping. Shopify Chat conversations can be managed through Shopify Ping app on iOS, Android or Web (http://shopifyping.com/).

If you have any other feedback or questions, please reach out to our team: ping@shopify.com.

Thanks again!


Ruby C.

Senior Support Specialist - Ping

6 de diciembre de 2020

Great app and great support like always from Shopify. If i have a question, then shopify is always there to help me instantly. Cool stuff, no problems.

Cintalia
Indonesia
9 minutos usando la aplicación
Shopify respondió 9 de diciembre de 2020

Hello Cintalia, thank you very much for 5 stars!

I'm so pleased you are experiencing Shopify's amazing support network. We are here 24/7 to help with any questions or issues that may arise.

Our team for Shopify Ping and Shopify Chat can be contacted anytime directly at ping@shopify.com or via the support section of the app.

Wishing you great success!

Warm regards,
Veronica N.
Senior Support Specialist - Ping