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Inbox is awesome to use, replaces external apps entirely and the newly added feature of product cards are money! Cha-Ching!
I have been using this app for over an 7 months now. The features that this app provides are great. I can share photos, product, discounts information. Really like this app.
I'm delighted to hear that you've enjoyed using Shopify Inbox for these past 7 months and I hope that it continues to be of use to you in the future. Thank you for getting in touch and sharing your experiences with the app here! -Victor, Shopify Support
Great app, streamlined our pre/after-sales contact quite a bit. Two suggestions:
- Comprehensive search option
- The ability to recall messages
Hi, thank you so much for taking time to leave this review. I am glad it's working well for you! -Ivy, Shopify Support
I love this app! It helps me to be more engaging in my customers. I love how it provides an option to assign the conversation to a team member. Kudos!
From a former Shopify employee:
Why does it keep logging me out? Why does it eat my messages before they are sent?
Stop spending time on AI and just get basics right.
Very poorly designed app. Missing alot of key features!! would suggest looking into another messaging app
Hi RealtorShop.ca
Thank you for your feedback. I'm sorry to hear you didn't have a good experience with Shopify Chat.
Our team is constantly adding new features and looking for ways to build on the app. I'm going to reach out to you personally over email to get your thoughts on what you'd like to see improved and I'll be sure to pass that along to our team. :)
Take care,
Ellis from Ping and Kit Support.