Shopify Inbox

It is a nice customer service app to add to be able to converse with our customers and to be alerted to when they ask questions and need answers. It can be done at all hours and we personally find that convenient

Robin~
Midnight Magic Lingerie

Very quick and easy way to communicate with our customers

I figured it was free so what could it hurt to give customers another option to contact us. Turned out to be the most used form of outside contact from customers. We love that it logs the conversation for reference later. We bundle products for customers into a complete solution and it helps to look back on everything that was discussed. Even more so when it is after hours and you are not able to take notes until back in the office. Install it!

I've been using this app since the beginning and then suddenly the chat bubble disappeared. I tried everything to fix it, I even reinstalled the app, but it didn't work.
In addition to the app being rubbish (like most Shopify apps), now the same can definitely be said for Shopify support. The Get Support link just doesn't work (504 Gateway Time-out).
It's sad to see the former e-commerce giant turn into a worthless platform that has clearly lost all strings.
EDIT:
I finally got support and the most shameless answer possible. Of course, they shifted the blame to another app with the excuse that some scripts were added on April 15th that are causing the problem.
Of course, that is a plain LIE because Inbox ceased to function long before that date.
Besides they don't know how to make apps and maintain them, now they have started to shamelessly LIE to users! Liars and hypocrites. As a platform they have become plain garbage and only useful to Plus users, but they make billions from us, regular users.

Great addition! Useful to talk to customers at the moment-of-truth.
It's customizable.

My experience with Shopify Inbox has been very good and convenient. It provides an easy-to-use platform for managing customer inquiries and orders efficiently.

I've had zero issues so far!! Shopify Inbox integrates smoothly with my Beyond theme and makes it so much easier to communicate with customers.

There aren't enough filters to shield against hackers and other scammers. I'm currently dealing with someone who hacked into my account. I don't know how they got in, I shouldn't jump to conclusions. I wasn't inferring that "Inbox" was to blame, only that more security might help against intruders. I've had a great experience with all Shopify products. Thank you for being there whenever help is needed.

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This app is very helpful on keeping us connected with our customers. It really fast and accurate. I will recommend using this app 1000%