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Easy to use both for us and the customers, and responses are quick. Automated responses work wonders if one knows how to set them up properly. Also showcases the chat on the customer's activity log. Looking for more innovations ahead! Cheers!
It is a little confusing when I keep seeing old messages. There's got to be a way where you can ask if the conversation is over for ever, or not...
Thanks for sharing your feedback.
To help keep your inbox decluttered, you can try closing conversations when you feel the conversation is over. This will move the conversation under the Closed tab and keep the Open tab cleaner. The customer is not notified of you closing a conversation as it just for management on your side. If the customer continues a conversation you had closed, it will automatically be moved back into Open.
You can close a conversation by clicking the dotted line circle on the left of each conversation under Open or clicking the "..." button > "Close conversation".
We do not currently have an easy way to confirm with the customer if the conversation is over forever, which may be the feature you are suggesting. Feel free to reach out to us at inbox@shopify.com with more details about what you would be looking for and we can share your idea with the product team. Thanks!
- Shopify Inbox Team
use it everyday to run my online store
This is a great tool if the app can be monitored by staff during business hours. Push notifications are inconsistent and and email notifications are delayed. When customers use the chat function there is a predisposed expectation that there will be near instantaneous communications.
I love the appropriate option for an AI reply. It was right on the money!
I'm having a problem with the emails from Shopify inbox going to my customer junk folder. I have contacted support but they say it's my authentication and/or email settings. But this is the only place where I have an issue. My email is authenticated and shows up appropriately everywhere else.
It helps greatly with identifying spam.
on the seller side, the chat it great, however from the customer side, a lot of them has complain that they can not leave the chat to return to the website.
the automated replies were perfect.
The Shopify Inbox apps is a great way to communicate with our potential and existing customers.