Shopify Inbox , 4.115 reseñas
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Not very happy with it. There's always a "delay". By the time a customer's message comes through to me, and I try to respond, they have left the store. Yesterday a customer kept messaging wanting a product. I answered her 3 times, with the direct link!! She kept asking, as if she wasn't getting my reply!!! This happens CONSTANTLY! I'm so frustrated an annoyed with this app! I can respond to a customer, and they never see it!!! I KNOW it says it will go to their email, however at least 90% of the time they either never see the email, or have lost interest!
Hi there, Rene's Creations Boutique.
Thank you for stopping by and sharing your experience.
We're sorry to hear you haven't had an ideal time navigating the app. I understand there's been a delay between messages sent and received.
I'd like our team to take a more detailed look into the issue and troubleshoot with you. If you'd like, you can contact our team via the Shopify Help Center: https://shopify.link/vRnL. -Victoria, Shopify Support.
Very useful app for communicating directly with customers
I would recommend the app to any Shopify website owner because it is very convenient to manage communications with the customers even if we're not online when they send a message. I gave only 4 stars because even though I was working on my website the inbox window did not open when the customer opened a chat. I was alerted later to a message in the inbox.
Works well with phone app. With notifications on, I can answer customers quickly and efficiently .
I can't tell you how many sales I have saved with this app. It's mostly great, sometimes a little clunky. But at the end of the day, it's indispensable for us. We're all about the customer service, and folks are thrilled when they can get a quick autoreply, and then a real human to talk to. And the integration with the product catalog is fantastic.
Would be great if there were additional features;
1. landing page, this would allow you to share a contact us page where a customer is prompted to begin conversing.
2. an email address, then this could be used for unified communications, emails are received as chats and can be responded to as chats.
Hey, there! Thank you for your feedback! These additional features sound great and I have added them as feedback for our developers to review. Hopefully these are features they consider adding down the line. -Maz, Shopify Support
super, easy to use. helps land sales when customers have immediate questions while on the site. Because, let's be honest, customers nearly never read your FAQs, they take the path of least resistance. This is a nice way to timely respond.
i like it but wish it had office hours rather than people asking questions at all times of night
Shopify Inbox is an absolute game-changer! Its ease of use and built-in features just make so much sense, especially for someone looking to streamline their customer interactions. It's fantastic how it works seamlessly right out of the box, allowing for direct and swift communication with customers. Highly recommended for anyone aiming to enhance their customer service experience effortlessly!
We need a feature where we can save the chat logs to email to customers who request it.