Reseñas (5.723)

Calificación general
4,7
Recuentos por nivel de calificación
  • El 78% de las calificaciones son de 5 estrellas
  • El 14% de las calificaciones son de 4 estrellas
  • El 3% de las calificaciones son de 3 estrellas
  • El 1% de las calificaciones son de 2 estrellas
  • El 3% de las calificaciones son de 1 estrellas
Fecha de modificación: 11 de septiembre de 2019

First off.. I d give it "0" stars. When adding it just goes in a redirect circle. Secondly advertise it is only for ios users before you recommend to download it with big download button? Huge disappointment! Bad planning on someone's part.

Boceans of Cape Cod
Estados Unidos
Más de 2 años usando la aplicación
15 de octubre de 2019

Would like to use this app, so anyone can contact me via live chat, but probably going to have to go back to FB messenger.

My biggest complaint is that the Ping app is working terribly. The last several times I've gotten messages, I go to respond and the app blacks out and shuts down. I can't enter a response without deleting and re-installing the app. By that time, the customer has already left.

I really would like for there to be a way to respond to messages on my computer as well. I think it's really weird that the only way to respond to messages is through a buggy app on my iphone.

NebraskaBison.com
Estados Unidos
Alrededor de 2 años usando la aplicación
Shopify respondió 16 de octubre de 2019

Hello NebraskaBison.com,
Thanks for taking the time to write a review, we appreciate your feedback.

We have released an update to Ping (v 1.7.3) that fixes the issue that was causing the app to occasionally crash when trying to respond to messages. If your app does not automatically update, please be sure to update to version 1.7.3 of Ping to resolve the crashing.

Our apologies for any frustration this caused you.

17 de abril de 2021

I have not been getting notifications that people have been messaging my store! It has caused me to lose customers, never using this app again.

SKCStencils
Estados Unidos
Alrededor de 2 años usando la aplicación
Shopify respondió 19 de abril de 2021

Hello SKCStencils, thank you for the feedback and review.

I'm sorry to hear that you've had issues using Shopify Chat with Shopify Ping. We have both mobile and desktop version (Shopifyping.com) of Shopify Ping which will provide audible notifications when someone chats in. I'm going to personally reach out to you via email to help you resolve the issue you've been experiencing.

If you ever need any help, have questions or feedback, feel free to reach out to our team via the support link in the app, or directly at ping@shopify.com.

Kind regards,

Ruby C.
Senior Support Specialist - Ping

7 de octubre de 2021

The phone is notification is so delayed, by the time you get it the customer already left your store 10minutes ago. - Inbox randomly decides to switch off and not be visible for customers.
- Inbox not great for managing conversations, I can see some elements are there
- App notifications are not a thread, each message different notification Avoid this until it's more polished and to the level one expects from a massive company such as Shopify.

nappycare.co.za
Sudáfrica
Alrededor de 2 años usando la aplicación
Shopify respondió 12 de octubre de 2021

Hi there. Thank you for taking the time to provide us with this review and feedback. We are always looking for ways to better our products for our merchants and we appreciate you taking the time to do this.

I would recommend reaching out to our Live support team via our Help Center (https://bit.ly/2AWw5VA) to take a closer look into some of these concerns. If they are indeed not supported in our app, our support team will happily submit your feedback up to our developers for future consideration, thank's again. -Marty, Shopify Support

5 de octubre de 2023

less useful now that facebook and instagram not in the same box too few automated responses

Warndu
Australia
Casi 2 años usando la aplicación
Shopify respondió 6 de octubre de 2023

Thank you for your review! -Emily, Shopify Support

23 de mayo de 2023

As long as there is chat, the program keeps sending emails, one for each line of conversation.
Even if you cancel all notification options in the settings, it will still be the same.
Frustrating, no technicians to fix or advise.

Vestar Skateboards
Estados Unidos
Casi 2 años usando la aplicación
Shopify respondió 24 de mayo de 2023

Thank you for taking the time and bringing this to our attention. It looks we'll need to take access your account in order to get a closer look at the issue and collect some logs for our development team. Please visit the Shopify Help Center (https://bit.ly/2AWw5VA) and we'd be happy to assist you through live chats or emails. Cheers. -Elias, Shopify Support

23 de julio de 2021

Horrendous. You can't even read what your customers wrote. You have to go back over to Messenger to see it from your phone. Then you try to delete it and it threatens to make it impossible to work from your phone anymore. What the he double hockey sticks is wrong with your tech department? They are ruining your platform with every change they make and now you've made your company customer service department a joke. You went from user friendly and cutting edge to an albatross around the neck! And no one ever has any answers or credits your account holders for the inconveniences. No personal responsibility and I'm sure you will find some way to hide this review, but you know its the truth! You are taking advantage of small business during a pandemic for all our hard work and struggle. Its shameful.

Blue Medic Designs
Estados Unidos
Casi 2 años usando la aplicación
16 de diciembre de 2021

Useless, delays in notifications of received messages. I face many problems with my customers due to this useless app 000000000000000

ArtsyBundles™
Países Bajos
Casi 2 años usando la aplicación
Shopify respondió 23 de diciembre de 2021

Thank you for writing your review and for providing your feedback to us here. I'm sorry to hear that you've experienced delays in receiving messages through Shopify Inbox, and have not found the app to be of use.

If you are still interested in using the app, please feel free to reach out to our support team who'd be happy to look into the delays you've seen and attempt to troubleshoot the problem: https://bit.ly/2AWw5VA. -Victor, Shopify Support

17 de noviembre de 2020

Notifications are broken. It will work once and then never again. I changed nothing with my phone or any settings. I got notified a customer was wanting to chat 1 time EVER. Then it will never do it again.

Deal Crashers Inc.
Canadá
Casi 2 años usando la aplicación
Shopify respondió 23 de noviembre de 2020

Hello Deal Crashers Inc., thank you very much for your review and feedback! I've had a look at your conversation logs and will reach out to you personally to explain and sort out any issues.

Please keep an eye on your inbox for an email from me. Thanks again, talk soon!

Best regards,
Veronica N.
Senior Support Specialist - Ping

8 de marzo de 2023

This app works well if you have only one store. If you have multiple stores, this app is unusable. My one-star review is based on the fact that requests for this app to function with multiple stores were submitted over 2 years ago and the Shopify dev team has ignored the requests completely. Very typical of Shopify. Tidio, on the other hand, has this functionality working seamlessly. So, if there is anyone who would like to have one chat channel for multiple stores, Tidio is the way to go.

Rithm
Sudáfrica
Casi 2 años usando la aplicación
Shopify respondió 14 de marzo de 2023

Thanks for bringing this to our attention. I can definitely see how this would be beneficial for you and your business. I have submitted a feature request to our development team, highlighting the importance of the ability to connect to multiple stores. - Ollie, Shopify Support