Shopify Inbox

does a decent job crafting answers

Have looked at other chat apps and they all wanted a monthly fee for something that is super basic. Good

gives you feel of professionalism while operating your store.

o aprimoramento sempre se deve em acelerar o contato apos o cliente fizer alguma solicitação. Tem que ser automatico, o mais rapido possivel !

The AI function is perfect.
We hope there is more data report for it.
About the incoming conversions,the respond speed or something.
The available hours need a break or more customized.

The one thing you REALLY need to add is the ability to put links in quick replies. We have to cut and paste the same links 20-30 times per day and it's frustrating.

Otherwise, it's great!

Il serait préférable que sur l'application mobile une notification soit envoyée lorsque nous nous faisons déconnecter de l'app... car sans cela, nous ratons de nombreux messages...

When it's working it's fantastic! It works 90% of the time. Customer's don't ever see the hiccups. The two factor authentication login forces this app to log out occasionally. I do not always realized this occurs, then I won't get any chats to my phone for a few days. During my busy season this really helps convert sales; customers can get answers faster. Even if the answers are not instant, I ...

We are still working on our website so when people do take the time to send us a quick email, it helps reach a wider customer base. Saying that, I wish setting up the website with shopify personnel was easier - we had a shopify chat person tell us to delete ourselves from our website and she could not fix it. Luckily I had assigned another person to our website and she was able to go in, change ...

Very good for quick replies to customers. It does have small issues with offline / online status changes but thats minor.