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I would give it 5 stars but for the fact, if a person leaves an email you cant copy and paste it into the email from the top of the app. If a person types their email into the conversation then pressing this does in fact open the email app so you can email. It's a little annoying.
Hi BWS LTD, thank you for submitting a review and feedback!
It's the details that matter, right? Having the option to copy the email from the customer information capture form is a great suggestion. I will be sending your feedback to Shopify Chat developers.
If you ever need any help, have questions or even more feedback, feel free to reach out to our team via the support link in the app, or directly at ping@shopify.com.
Kind regards,
Ruby C.
Senior Support Specialist - Ping
good so far is working great have hadn't no issues yet! i suggest so far! really easy to use and simple.. its not confusing like the rest
a goed
I would give it a 5 star but I just started using it. I need to try it out a little longer to decide if it deserves that extra star. As of right now it is work pretty good
Please i need help. I want to uninstall this app but there is no such option. When i click on the Apps menu , this Inbox app does not appear
Thank you for reaching out and bringing this to our attention. If you'd like to uninstall an app, then we've got a step-by-step guide to help you with that right over here: https://bit.ly/2Qc8hTn. However, if you'd like to set up Shopify Inbox and give the app a try, then please follow our setup guide here: https://bit.ly/3CnmL92.
If you need further assistance with Shopify Inbox, then we’d be happy to continue assisting you through live chat, email, or callback. Please visit the Shopify Help Center (https://bit.ly/3ttBpXi) and log in to your account to create a support request. Thanks! -Elias, Shopify Support
Good app except it should allow customization on..
- Icon ; SVG attributes can be set.
- Allow notification to be disabled for new visitors.
- More FAQ Instant answers rather than stick to 7
Hi there, Clare-Rae. Thanks a bunch for taking the time to leave a review for Inbox. I love having the chance to check out these reviews, because we are always provided with such great feedback to help us make Shopify Inbox into something better. I'm happy to say that all of the feedback you've provided here has been passed along to the Product Team for thier consideratin. Who knows, maybe we'll see some of your feedback requests become features in a future version of Inbox! Thanks again! -Imogen, Shopify Support
For a free app it works fine. If basic message templates were added for instant answers that would save us a lot of time. Other apps have them. Easy, peasy.
Hi, thanks for taking the time to leave your review here with us. I'm sorry to hear that you've had a negative experience with our live support team. If you're looking to allow your Staff members to access specific features of Inbox, you'll need to set them up with the correct permissions: https://shopify.link/05Qk on their Staff account, as detailed below.
- To reply to customer messages: ‘Customers’ permissions
- To send product pages in chats: ‘Products’ permissions
- To send discount codes in chats: ‘Discounts’ permissions
- To send draft orders in chats: ‘Draft Orders’ permissions
If you still need further help however, I encourage you to contact our live support team once more: https://shopify.link/qLKl, so that we can have another try at assisting you. Thanks! -Kimi, Shopify Support
I do like this app as it's easier for customers to contact you instantly without waiting. However we've had a couple of occasions where people have used obscene language and there's no way to block them.
I'm glad to see that you've found customers have been able to contact you directly through the Shopify Inbox app but am sorry to hear that some have used this feature to send rude and obscene messages to you.
Shopify's support team is able to place a 7-day block on specific users from contacting you through Inbox, so if you'd like to make use of this please contact us directly so this can be done for you: https://bit.ly/2AWw5VA. -Victor, Shopify Support
Na primeira não vi a mensagem do cliente, aí atrasei a resposta!
Per ora funziona bene ed è comoda perché tutti i messaggi dei clienti finiscono dentro un unico posto. All'inizio avevo riscontrato un problema con la visualizzazione della chat da desktop che una volta aperta usciva dallo schermo.. poi però è stato risolto.