Reseñas (5.673)

Calificación general
4,7
Recuentos por nivel de calificación
  • El 78% de las calificaciones son de 5 estrellas
  • El 14% de las calificaciones son de 4 estrellas
  • El 3% de las calificaciones son de 3 estrellas
  • El 1% de las calificaciones son de 2 estrellas
  • El 3% de las calificaciones son de 1 estrellas
Fecha de modificación: 15 de septiembre de 2020

Its a real shame this app is lacking important features! The concept is great but you can't move the position of the widget and it covers up the add to cart button on the sticky cart. We had many complaints of this :( You also can't set a time to be active so customers are getting annoyed when there is no response. We had to remove it for the time being but will install it if these things are addressed. www.crookedimaging.co.uk

Crooked Imaging Photo Video
Reino Unido
Más de 1 año usando la aplicación
Shopify respondió 21 de septiembre de 2020

Hello Crooked Imaging Photo Video, thank you for your great feedback! I will take your ideas to our product team, as we really need this information to improve the app.

To help with the widget covering up the add to cart button, we recommend using the bubble icon, instead of the text icon. Many merchants have experienced the same, and using the different icon solves this issue for now.

We will be adding the ability to set hours, as well as other customizable features. I'll get in touch with you directly when that happens as we would love to have you back using this great app.

Thanks again for your input, take care.

Best regards,
Veronica N.
Kit & Ping Support

Fecha de modificación: 14 de junio de 2023

Logs you out whenever you travel overseas (so don't forget your password) - the absolute rubbish we've come to expect from the utterly useless development team at Shopify.

Update: since contacting support regarding the issues I have with this app, I have been inundated by spam conversations offering marketing services (none received in the 12 months prior, at least 30 spam conversations received since). Coincidence? I wonder!

Niccolò P.
Reino Unido
Más de 1 año usando la aplicación
Shopify respondió 7 de junio de 2023

Hi, there. I understand that it must be frustrating to login again when you're in a new location, and I appreciate you sharing your feedback here. I'll be sure to let our developers know about what you've been experiencing. Thank you! -Sophia, Shopify Support

10 de diciembre de 2020

The app doesn't work on my phone. it keeps signing me out and I miss messages. Not very useful if it doesnt work half the time.

Good Vibes All Purpose Cleaner
Estados Unidos
Más de 1 año usando la aplicación
Shopify respondió 14 de diciembre de 2020

Hello Good Vibes All Purpose Cleaner, thank you very much for your direct and honest review. Please accept our apologies for the troubles you have been encountering.

I will be sending you a private email to help with troubleshooting the problems. Please keep an eye on your inbox and hopefully we can work together to solve this! Thank you!

Best regards,
Veronica N.
Senior Support Specialist - Ping

16 de abril de 2023

Removing Facebook messenger and Apple business chat takes all the appeal out of this app. Terrible move from Shopify.we will be looking for an alternative and will exploring the possibility of taking our business to another e-commerce platform.

The Resell Club
Estados Unidos
Más de 1 año usando la aplicación
Shopify respondió 18 de abril de 2023

Hi there. Thank you for taking the time to leave your feedback, we truly appreciate it. We can completely understand the benefit of having that as a feature for the app. I've gone ahead and shared your feedback with our developers to consider in future updates. - Blair, Shopify Support

Fecha de modificación: 6 de octubre de 2024

Boa tarde, preciso uma solucao para meu problema para que volte a funcionar como funcionava a quase 2 anos sem problemas. Nao quero uma solucao para aplicar em mais de 1200 paginas. Por favor, eu pago caro pela plataforma inclusive voces recebem uma comissao em cada venda, para ter meus problemas solucionados, problemas gerados pela propria plataforma. Estou realmente decepcionado com o meu ultimo atendimento que a resposta para meu problema era adicionar uma linha de codigo em todas minhas paginas que me custaria dias de trabalho por uma falha gerado pela propria SHOPIFY. Numero do meu ticket 51101767

NerdLoja
Brasil
Más de 1 año usando la aplicación
23 de marzo de 2021

I never get to know when someone pings on the chat. Make it work like messsenger on the cell phone and desktop. Im the only one handling the webpage and would like better and louder notifications

FudgyLove
India
Más de 1 año usando la aplicación
Shopify respondió 29 de marzo de 2021

Hello FudgyLove, thanks for leaving feedback!

I'm sorry to hear that you are having issues with hearing notifications from your device and desktop. On Android, it is possible to set a ringtone and increase/lower the volume for each individual app. iOS devices do not have control over individual app notifications. When using the desktop version of Ping - each browser can be muted or un-muted to allow for audio. I will follow up with a email to ensure that we get your notification issue sorted out. I'll be in touch!

Kind regards,


Ruby C.

Senior Support Specialist - Ping

9 de noviembre de 2021

This app rarely works. I will get it working for a few days and then it quits sending replies. I don't have time to keep trying to figure out how to get it work correctly. Going back to Messenger.

B&C Unique Boutique
Estados Unidos
Más de 1 año usando la aplicación
Shopify respondió 17 de noviembre de 2021

Hi there. Thank you for taking the time to leave this review and share your feedback. We are sorry to hear you are experiencing issues with Shopify Inbox. I would recommend reinstalling the app to see if you are still having similar issues. If you are, I would then recommend reaching out to our live support so we can take a closer look into these issues with you. To get in touch with our Support team, visit the Shopify Help Center (https://bit.ly/3cJkx8V) and log into your account to create a support request. Thanks! Marty, Shopify Support

26 de agosto de 2021

THe app itself is very good but it's switching off so often that I can't say it is in usable state... I'm tired in reinstalling the app and checking everyday if it's working or not.... I will give you a tip - I'm almost 100% sure it's happening due to updates on your side, you need set some king of automation that will trigger every few hours switching on if you can't solve the problem

Pierre Francis
Reino Unido
Más de 1 año usando la aplicación
16 de marzo de 2022

Astounded by how glitchy this is. Goes down at least 6 times a day, often for prolonged periods. Chatbox conversations interrupted with customers at mid stream. Incredible damaging to customers' perception of customer service and most certainly eliminates trust. The concept, when it works if fabulous. In practice, whoever rolled this out before it was ever ready for public consumption should be reviewed internally.

NICOBLU
Estados Unidos
Más de 1 año usando la aplicación
Shopify respondió 31 de marzo de 2022

Thanks for your feedback. I am sorry to hear that you've had a negative experience using Shopify Inbox. I'd encourage you to contact our support team directly who'll be able to help troubleshoot these problems for you: https://bit.ly/2AWw5VA -Ivy, Shopify Support

30 de abril de 2022

it is ok really okay now stop asking me please so I can actually use it because this is starting to get tiresome! Zzzzzzzzzzzz

Larceys Smirky Jerky
Canadá
Alrededor de 1 año usando la aplicación