Reseñas (6.121)

Calificación general
4,7
Recuentos por nivel de calificación
  • El 79% de las calificaciones son de 5 estrellas
  • El 14% de las calificaciones son de 4 estrellas
  • El 3% de las calificaciones son de 3 estrellas
  • El 1% de las calificaciones son de 2 estrellas
  • El 3% de las calificaciones son de 1 estrellas
24 de marzo de 2022

I expected more for this app. Somewhere along the line, i stopped getting notifications that there are new messages, and there were so many msgs just left there unanswered. It's so easy to not see the small grey numbers at the side of your screen! Very bad for business, i must have lost some sales just because of this app. Not to mention some replies won't go through at all.

The Art of Cross Stitch
Singapur
Alrededor de 1 año usando la aplicación
Shopify respondió 5 de abril de 2022

Hey, there. Thank you for taking the time and bringing this to our attention. If you're experiencing an issue with the notification, then we'd recommend double-checking the ...

Fecha de modificación: 10 de abril de 2023

It blocks the whole page and does not let the visitor exit. If they reload the page, it loads back up. This is a horrible experience.
got told by support to change the colour and icon when this is not the issue, (tried anyway)

Newlyn-pets
Reino Unido
Alrededor de 1 año usando la aplicación
Shopify respondió 14 de abril de 2023

Hi, there. Thank you for providing this feedback. It sounds like there could be a technical issue occurring here. We recommend testing this is out on a freshly downloaded ...

14 de abril de 2023

Annoying.
Every time there is a message it emails ALL admin personel.
Sure you can turn it off for everyone but you can't pick who gets the messages. So all or nothing. Chat support has yet to get back to me.
Frank

KetoneAid
Estados Unidos
Alrededor de 1 año usando la aplicación
Shopify respondió 14 de abril de 2023

Hi, there. Thank you so much for your valuable feedback! I do want to clarify that each staff member can adjust their own notifications for Shopify Inbox. Simply login and ...

Fecha de modificación: 11 de noviembre de 2020

My biggest problem with this app is that you cannot turn it off after hours. You will have customers messaging you at all hours of the night. Only a small percentage of chat customers convert. Due to the high volume of messages I have been receiving 24 hours a day, I decided to remove the chat from my website. However, when I removed the app properly, the Chat icon did not disappear from the ...

Willow Lane Hat Co.
Estados Unidos
Alrededor de 1 año usando la aplicación
Shopify respondió 10 de noviembre de 2020

Hello Willow Lane Hat Co., thank you very much for your honest feedback and review.

Sorry you did not have a great experience with Shopify support. I see your issue was ...

29 de diciembre de 2021

This app is adding (1) in all titles of stores for years and they're not solving it. I've seen it also in other stores using this which affects SEO.

Frontrow
Filipinas
Alrededor de 1 año usando la aplicación
Shopify respondió 11 de enero de 2022

We appreciate you letting us know that you have been experiencing this issue here in your review. Our developers are aware of this problem and have made a change on our end ...

2 de febrero de 2024

L'équipe technique n'est pas réactive quant au problème de forcer le client à donner ses informations personnelles avant de pouvoir accéder au chat.

Plouf!
Francia
Alrededor de 1 año usando la aplicación
13 de septiembre de 2022

I wish there were more customization features, being able to control the size of the box, and font. The chat box takes a big chunk of the website. There is also no control over the auto pop-up.

Sofia Al Asfoor
Baréin
Alrededor de 1 año usando la aplicación
Shopify respondió 7 de octubre de 2022

Thank you for taking the time to share your feedback with our team. We appreciate your request for more control with styling of the app, and we will be sure to share this ...

4 de noviembre de 2022

Email notifications for every damn message sent! What a pain in the rear. HOW DO I SHUT THIS CRAP OFF?

Built eBikes
Estados Unidos
Alrededor de 1 año usando la aplicación
Shopify respondió 28 de diciembre de 2022

Hey, there. Thanks for taking the time to leave us a review for Shopify Inbox. We appreciate you letting us know that the amount of notifications you're receiving are ...

Fecha de modificación: 16 de julio de 2021

absolutely terrible once again!! I dont know who is responsible for the development of this branch, but it should be fired long ago. Shopify inbox is almost as bad as the previous iteration: 1 - When a customer tried to start a conversation the dialog caption is asking for payment info, when presenting a field asking for the email. Payment info?? What?
2 - app continues to fail to notify, or ...

Bem&star Essencial
Portugal
Alrededor de 1 año usando la aplicación
Shopify respondió 3 de febrero de 2021

Thank you Bem&star Essencial for your review, feedback and patience!

I understand the frustration of not having access to same the same features offered on iOS for Shopify ...

9 de octubre de 2023

not good it blocks my menu and blocks online store on mobile

Livelite Athletica
Canadá
Alrededor de 1 año usando la aplicación
Shopify respondió 11 de octubre de 2023

Hi there, thank you for your review and feedback. You do have the ability to move the Inbox app chat icon to the left or right side of the store as well has adjust it's ...