Reseñas (6.121)

Calificación general
4,7
Recuentos por nivel de calificación
  • El 79% de las calificaciones son de 5 estrellas
  • El 14% de las calificaciones son de 4 estrellas
  • El 3% de las calificaciones son de 3 estrellas
  • El 1% de las calificaciones son de 2 estrellas
  • El 3% de las calificaciones son de 1 estrellas
2 de abril de 2022

So far the app is okay. I’m finding that there is a notable lag from customer message to notification…often 10-15 minutes has passed and the customer is no longer there. I’m worried this will start to cause a negative impression. Is there anything that can be done to improve the notification speed so that it’s instant?

Sage Centauress
Estados Unidos
Más de 1 año usando la aplicación
Shopify respondió 16 de abril de 2022

Thank you for taking the time and bringing this to our attention. If you're experiencing a delay with the message notifications, then it looks like we’ll need to access your ...

14 de diciembre de 2020

Great App, The Problem is that we manage 2 more Shopify Accounts. And we can't stay online at the same time.

Metziko Collection
México
Más de 1 año usando la aplicación
Shopify respondió 14 de diciembre de 2020

Hello Metziko Collection, thanks for your great feedback and review! We are working on making this work for multiple Shopify stores, although I do not have an eta on that yet ...

9 de octubre de 2023

Eigentlich ein wirklich tolles Tool!
Wir verkaufen jedoch international und es gibt keine Übersetzungsoptionen. Das ist sehr mühsam, weil wir immer alles in Google übersetzen müssen um dann antworten zu können. Hoffentlich gibt es dafür bald eine Lösung. Das wäre ein Segen❤️
Auf jeden Fall ist die App sehr zu empfehlen!

4legs.de
Alemania
Más de 1 año usando la aplicación
28 de octubre de 2020

It's a good start. It works immediately out of the box. I would like people to be able to enter their names. Pre-done text excerpts for when you're away, or hours available to chat would be great. Saved chats so you can view or respond on desktop would be good too.

Ediblephotos.ca
Canadá
Más de 1 año usando la aplicación
Shopify respondió 2 de noviembre de 2020

Hello Ediblephotos.ca, thank you for your feedback and review! The features you are wanting are currently only available on IOS devices, but will be coming soon to Android ...

12 de diciembre de 2019

I use this app to respond to customer chat requests because it works with apple chat when valid. I think the functionality is pretty good. Chat works on all devices I have tested and I can respond to multiple at a time. My only complaint is that it has to be used with Ping to respond with customers. It gets very tedious using my iphone to respond to all requests. I would love some functionality ...

Digital Media Warehouse
Estados Unidos
Más de 1 año usando la aplicación
10 de agosto de 2021

This is a good idea, but as someone who has 4 stores, it's impossible to use this. I need to be able to access all from same place.

Urban Kit Supply
Finlandia
Más de 1 año usando la aplicación
4 de junio de 2021

It was quite frustrating having the automated "check my order status" question in the chatbox and having the clients asked about their phone numbers to be able to chat. The process seems overcomplicated. As a client, I would be annoyed to have to provide my phone number for a simple inquire, I would not continue and, frustrated, I would leave the site altogether. I would like to suggest providing ...

Maple Road Consulting Inc
Canadá
Más de 1 año usando la aplicación
17 de marzo de 2022

For a free application it's fine. I am displeased with the fact that your chat transcripts do not attach to the customer record. Standard SOP for a CRM.

Tincredible Treats
Estados Unidos
Más de 1 año usando la aplicación
Shopify respondió 31 de marzo de 2022

Thanks so much for this, your feedback is so valuable to help the dev team know where to focus updates and improvements etc. I will certainly be passing on this feedback - ...

1 de marzo de 2024

please improve shopify inbox

Moxma
Italia
Más de 1 año usando la aplicación
Shopify respondió 8 de marzo de 2024

Hi, there!

Thanks for reaching out and sharing your review.

Our team would like to better understand what issues you may be experiencing or what specifically you'd like us to ...

9 de septiembre de 2021

I installed this app as I thought it would be great to talk to my customers in real time. However when it pings at me by the time the app opens the conversation the visitor has usually left the store. Its too slow to load the conversation. Very disappointed.

Life of Riley Pet Products
Nueva Zelanda
Más de 1 año usando la aplicación
Shopify respondió 5 de octubre de 2021

Thank you for sharing your feedback with us here and I can appreciate the frustration with these delayed notifications. I will pass your comments onto our development team ...