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Not very happy with it. There's always a "delay". By the time a customer's message comes through to me, and I try to respond, they have left the store. Yesterday a customer kept messaging wanting a product. I answered her 3 times, with the direct link!! She kept asking, as if she wasn't getting my reply!!! This happens CONSTANTLY! I'm so frustrated an annoyed with this app! I can respond to a customer, and they never see it!!! I KNOW it says it will go to their email, however at least 90% of the time they either never see the email, or have lost interest!
Hi there, Rene's Creations Boutique.
Thank you for stopping by and sharing your experience.
We're sorry to hear you haven't had an ideal time navigating the app. I understand there's been a delay between messages sent and received.
I'd like our team to take a more detailed look into the issue and troubleshoot with you. If you'd like, you can contact our team via the Shopify Help Center: https://shopify.link/vRnL. -Victoria, Shopify Support.
Simple, if a little limited, but a great tool. Now, just add email support and we're set ;)
Easy to use, Mobile so on the fly communication easy with customers.
I love this app! I like knowing when I can't shat right away it comes directly to inbox and I can respond that way and they will receive an inbox message.
It's a great way for customers to get in touch with us immediately.
I love that I can stay up to date and informed when my customers need me. Shopify Inbox keeps my customers calm until I can get to their questions and they enjoy the easy use too.
Allows us to connect to visitors and customers at the right time, right when they're shopping - and gracefully handles when we're not available. Great product which helps us deliver a great service.
It's great so it doesn't get confusing between my emails.
QUICK SERVICE AND DIRECT SERVICE
Shopify is one of the e-commerce stores I have been with and I love the way I get to sell at my pace. I have a hard time finding the best store format to download my Ail link on and getting Shopify to work with Google but I think it's just me!
By far this is one of the better sites for new beginners like me