Reseñas (6.132)

Calificación general
4,7
Recuentos por nivel de calificación
  • El 79% de las calificaciones son de 5 estrellas
  • El 14% de las calificaciones son de 4 estrellas
  • El 3% de las calificaciones son de 3 estrellas
  • El 1% de las calificaciones son de 2 estrellas
  • El 3% de las calificaciones son de 1 estrellas
5 de junio de 2022

Of all the live chats, this one is one of the best. The biggest issue I have with it is the lack of support for people to send emails directly in. If they had this I would definitely use it, however due to the lack of this I still require some other software to manage when people reply to emails that are sent.

Rebellious Unicorns
Canadá
Alrededor de 1 año usando la aplicación
Shopify respondió 1 de julio de 2022

Hello! Thank you for taking the time to share your feedback with us, and I'm glad to hear you are enjoying our app so far. I definitely understand your need for additional ...

Fecha de modificación: 19 de junio de 2020

Feature Requests: Please give us an option to do the following with Shopify Chat app:

* Custom button size text box or slider; the button is too big on mobile and covers elements of a web page on smaller 4-4.7" screens. I'd live a 35-45px icon size instead
*Choose what corner of the screen the chat button appears, and what its shape can be optionally (rounded corner tab in the corner or side of ...

V. H. Hess
Estados Unidos
12 meses usando la aplicación
24 de mayo de 2022

最近老是显示错误加载此页面时出现问题 Shopify 存在技术问题,导致无法加载此页面。尝试重新加载此页面或转到 Shopify 的另一个页面。如果这不起作用,请访问我们的状态页面
(打开新窗口)
更新,稍后再试。
什么时候能维修好啊!

techage.com
RAE de Hong Kong (China)
12 meses usando la aplicación
27 de mayo de 2023

Good but unfortunetely this app is not adapted for international website. Because we we can't translate the inbox in several languages, big default...

639 Latona
Francia
11 meses usando la aplicación
Shopify respondió 31 de mayo de 2023

Hi! I appreciate the desire to offer multiple languages to your customers through Shopify Inbox. If you haven't already, please get in touch with our team via the Shopify ...

29 de agosto de 2022

Good app but loads and alerts me of messages very slowly. Many times customers have left before I am able to reply to them. Is there a way to speed it up?

Canine Athletes
Estados Unidos
11 meses usando la aplicación
Shopify respondió 15 de septiembre de 2022

Hi there, Canine Athletes. Thanks for leaving a review for Inbox! We're said to hear that the application seems to be delayed with loading and notifying you of incoming ...

1 de agosto de 2022

Customer states: Your web chat window (at least on my system) can't be resized or relocated and it blocks much of the page... I will need to close it in order to see if I can now add that product to my cart.

ameriDroid
Estados Unidos
10 meses usando la aplicación
Shopify respondió 24 de agosto de 2022

Thank you for taking the time and sharing this feedback with us. If the customer is using a tablet or phone, then the chat widget could be blocking their cart. However, since ...

11 de julio de 2024

It works great for actual customers, but there is a lot of spam. Many companies that offer Shopify customization services reach out through the chat pretending to be legitimate customers.

cinder + salt
Estados Unidos
3 meses usando la aplicación
18 de agosto de 2022

Shopify inbox is great with seamless integration with Facebook Messenger and Instagram Direct Message, however, customers are not able to send images from the website live chat, which is something essential for customers to be able to send images. Extra options and flexibility shall come to Instant answers, like Check Orders, Edit Orders, Edit Shipping Address.
Track my order also needs some ...

Oshoplin.com
Egipto
10 meses usando la aplicación
Shopify respondió 6 de septiembre de 2022

Hey, there. Thanks so much for taking the time and sharing this feedback with us! We are delighted to hear that Shopify Inbox is working seamlessly with your Facebook ...

15 de marzo de 2021

This app would be a world more useful if you can change the ringtone as the current one is extremely difficult to hear if the phone is in its usual place... my pocket!!!

crkd.guru
Arabia Saudí
10 meses usando la aplicación
Shopify respondió 22 de marzo de 2021

Hello crkd.guru, Thanks for leaving a review and for the feedback!

Unfortunately, changing the notification sound on a third party app is a limitation of Apple devices. You ...

15 de abril de 2024

its been good, but there isnt

The Guppy Garden
Australia
9 meses usando la aplicación