Shopify Inbox , 4.202 reseñas

very helpful app, has been used by self and customers quite a lot

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enjoy the ease of contact with customers questions

Got instant messages from customers, enhancing sales !

Our customers use it A LOT so it has been a great addition. The only thing that has kept me from giving 5 stars is the chat is a little glitchy. Some people don't see messages and think we are ignoring them even though we have sent replies. Also some newer messages arrive before older ones making the chain confusing.
Otherwise a great addition to our store.

We switched from Drift to Inbox chat. Free and easy integration, but one major difference.
Inbox sends an email for each line in the chat. I find this quite absurd.
Please consolidate. Wait a minute and consolidate. I have a conversation with a visitor and I get 200 emails. It's absurd.
Maybe there is an option somewhere and I did not see it?

It works well, but I don´t like that you need to search for all the company employees to assign the message again; a solution could be to Manage assignments with one or two clicks or remember the last person who answers.

Works well for us to date. Easy to set up and configure.

Would prefer if it was styled so you do not have to scroll-up to read instant answers though.

Dev team finally fix shops switching function and it works.

Suggestion:
1. Add "Long press msg to reply" function like whatsapp, so seller can reply each questions precisely in inbox.

2. Add "Recall / Delete" function which both parties type wrongly.

3. Improve uploaded picture quality, we need display HD pic.

4. Just copy everything from whatsapp will do.

I used the Shopify inbox for a while and I can say that it is very helpful and achieves the aim of it for anyone who uses it.

Its a easy way to keep in touch with customers