Reseñas (5.523)

Calificación general
4,8
Recuentos por nivel de calificación
  • El 78% de las calificaciones son de 5 estrellas
  • El 14% de las calificaciones son de 4 estrellas
  • El 3% de las calificaciones son de 3 estrellas
  • El 1% de las calificaciones son de 2 estrellas
  • El 3% de las calificaciones son de 1 estrellas
28 de junio de 2024

I don't think I am getting notified when mail arrives, otherwise I am fine with it

Off The Wall Posters
Estados Unidos
Más de 1 año usando la aplicación
Shopify respondió 2 de julio de 2024

Thank you for your review! If you're having issues receiving notifications we recommend reaching out to our live support team. They will be able to check your settings and troubleshoot the issue. You can also learn more about setting up the app here: https://shopify.link/WJna - Skye

4 de junio de 2024

Impossible to change the email address that email notifications go to.

Sharpham Park British Organic Walnuts
Reino Unido
7 meses usando la aplicación
5 de abril de 2024

I meant to check bad: I am being inundated with messages from random strangers who want to, "talk about Shopify" but don't. I think they're bots and its starting to get annoying!

Alpine Bee Candles
Estados Unidos
Más de 4 años usando la aplicación
10 de abril de 2024

Not as immediate in chatting with customers as we would like. We were used to using Zendesk and having more data while chatting with customers.

Allred Contract
Estados Unidos
5 meses usando la aplicación
12 de marzo de 2024

WHEN AI API CONNECTION TO THIS APP!!!!

Newretro.Net
Estados Unidos
Más de 2 años usando la aplicación
8 de abril de 2024

yea.

Icup - Agency
Estados Unidos
2 meses usando la aplicación
26 de diciembre de 2023

Live Chat allows people to preview what the customer is typing to help better anticipate their needs and give an almost immediate response. Watching dots ... is a waste of time when every second matters

Acoustic Sound Panels
Estados Unidos
Más de 4 años usando la aplicación
16 de agosto de 2019

The biggest thing that would help would be the ability to use it on a desktop as well. Interacting with a customer via typing on a phone, copy and pasting pages on a phone, etc. is far less cumbersome when in front of the computer, and so on. So, when at the desk, I'd prefer to use the computer and only when I have to, use the phone. Would make interaction/responses quicker, clearer and faster, and thus making the customer service better, if the goal of this app is to be service oriented.

Additionally, being able to adjust the location of the message icon on the site would be helpful in light of other apps that use the same floating concept. Maybe offering bottom left, bottom right, mid-right, mid-left, top-right, and top-left as options would be and helpful.

As someone else mentioned, a "ding" or audial alert seems to be of fundamental importance with an app such as this and it appears to be missing.

Good idea, but implementation needs to be a bit more nuanced with, at minimum, the updates mentioned above before we could reasonably consider using it.

Catholic Productions
Estados Unidos
Alrededor de 3 años usando la aplicación
Shopify respondió 19 de agosto de 2019

Hello Catholic Productions,
Thank you for your feedback, and we understand your frustration at some of the limitations of Shopify Chat.

These are all great suggestions, many of which are already on our list of features and improvements.

We appreciate the feedback and hope to address some of your concerns soon.

Best,
Ellen

22 de julio de 2020

I like how ell thais app is integrated with the Shopify system.
What I don't like is that the opening message for the customer is not customisable. The users don't have to put in any details of themselves which makes it difficult for the store staff to strike a personalised conversation.
All customers have a name like shopper 123, which doesn't help.

Capsul
India
Alrededor de 3 años usando la aplicación
Shopify respondió 11 de septiembre de 2020

Hi Capsul!

Thank you for your feedback.

We have recently added a feature to Shopify Chat that asks visitors to enter an email address or phone number in order for you, the merchant, to follow up with them should they need to go.

Currently Shopify Chat can only recognize North American phone numbers, but if a visitor leaves an email address Shopify Chat will search through your 'Customers' section of Shopify to see if it matches an existing customer. If it does, Shopify Chat will update the conversation to show the buyer's name or email address. If it doesn't match an existing customer, Shopify Chat will create a new customer record for that visitor.

You can also edit the automated away and available messages in Ping to ask visitors to leave information. I will reach out to you personally over email to go over how you can do that. :)

Take Care,
Ellis from Ping and Kit Support.

1 de agosto de 2022

I have tried this app. over and over again and I get so much spam. I received a porn message more than a few times left from my website chat and I receive a lot of people soliciting for business (to carry their products in my store) I don't know why this happens every single day, but it is too much to have to deal with. Gives me so much anxiety!

Shop On In
Estados Unidos
Más de 2 años usando la aplicación
Shopify respondió 23 de agosto de 2022

Thank you for writing your review and I am sorry to hear that you have been receiving these inappropriate and unwanted spam messages through Shopify Inbox. Unfortunately receiving these types of messages is always a possibility when you open up lines of communication with potential customers.

While it is unlikely that we can help prevent all spam messages from coming in, there are some options on our end that may be able to help. Please send an email addressed to Victor to inbox@shopify.com and I'd be happy to try and help you with this. -Victor, Shopify Support