Shopify Inbox , 3.633 reseñas

Calificación general
4,7
Recuentos por nivel de calificación
  • El 76% de las calificaciones son de 5 estrellas
  • El 14% de las calificaciones son de 4 estrellas
  • El 4% de las calificaciones son de 3 estrellas
  • El 2% de las calificaciones son de 2 estrellas
  • El 4% de las calificaciones son de 1 estrellas
26 de agosto de 2021

This is another app (like Shopify Email) that Shopify has released before it is very functional. There is a message to start the chat that you can't get rid of. My customers accidentally set it off and then give up and leave the app. Even the Shopify support person did the same thing.

Catherine Iskiw Designs
Estados Unidos
Casi 2 años usando la aplicación
8 de septiembre de 2020

I like the idea, but still needs improvement for android version. I would like to have the ability to set hours available for live chat (like facebook messenger) and, also, to be able to respond via computer, not just phone app.

a yellow giraffe
Estados Unidos
Casi 2 años usando la aplicación
Shopify respondió 11 de septiembre de 2020

*** GOOD NEWS! We have just launched Shopify Ping for desktop! Go to https://shopifyping.com and login with your Shopify credentials, then enjoy the ease of use of replying to your customers from a desktop or laptop. ***

Hi a yellow giraffe!

Thank you for your feedback!

There are some features that were not added in this initial first version of Shopify Ping for Android that we intend to incorporate in future updates. Features that are integrated into the iOS version of Ping such as sharing product pages, draft orders, discount codes, setting availability hours as you mentioned, as well as working with Kit, will be added in the future as we build upon Ping for Android. :) 

If you have any other feedback, or any questions at all, please don't hesitate to reach out to us at ping@shopify.com.

Take care,
Ellis from Ping and Kit Support.

19 de noviembre de 2020

I appreciate that this is a free app supplied by Shopify for which I am grateful. However, it has nearly no customization, notifications through Ping Android App are appallingly bad and inconsistent and so often I get messages but don't know until the customer has left. No time stamps on messages means you don't know whether customer left 1 minute ago, so might be able to recover via Email immediately or whether it was 1/2/3 hours before. Some of us SME owners are too busy at the moment to keep checking their phone just in case someone messaged. Am now looking at paid alternatives unfortunately.

Ab Fab Textiles
Reino Unido
Más de 1 año usando la aplicación
Shopify respondió 23 de noviembre de 2020

Hello Ab Fab Textiles, thank you very much for this great feedback! This is exactly what we need to know in order to improve the app.

Customizing the Android version is something we are working on and will be releasing more features soon. It's a big request from merchants right now.

While time stamps are there for the day, they are not available for the hour - again, this is something we are working to release.

But I will also follow up with a personal email to you, as I think we can discuss this further. Please keep an eye on your inbox for an email from me.

Hope that helps!

Best regards,
Veronica N.
Senior Support Specialist - Ping

Fecha de modificación: 15 de agosto de 2019

Works well, however being tied to Ping and no translation strings available, this is still in beta. Let's wait few months.

IloinenKirsu
Finlandia
Más de 1 año usando la aplicación
Shopify respondió 12 de septiembre de 2019

Hello IloinenKirsu and thank you for your review.

Wanted to let you know that now the Chat widget and welcome message are now automatically translated to appear in the same language as your storefront. Hope that helps make Shopify Chat more effective for you.

All the best,
Ellen

14 de septiembre de 2021

Really slow, as others have said, and notifications of customer messages only come sporadically. I can check the inbox and clean everything out, then five minutes later check again and there will be a message a customer supposedly left hours ago. What the ---? That creates terrible customer service. I also can't figure out how to link a product into the message, even though the app store description says it can be done "easily." Like so many other "great ideas" Shopify has had lately, it seems hastily put together with little beta testing by actual users before release. (Shopify email ring a bell?)

Triple Mountain Model Horses
Estados Unidos
Más de 1 año usando la aplicación
Shopify respondió 5 de octubre de 2021

Thank you for writing your review and for sharing your candid feedback with us here, which is something we are grateful for as we seek to develop and improve the app over time. Your feedback regarding the delayed notifications has been logged with our team.

In terms of linking products to the messages you're sending, you can do this by clicking on the product tag icon in the app: https://screenshot.click/05-13-39845-6940.png. Clicking on this will allow you to search for products in your store and link them to the message you're sending. If you're having difficulties doing this, or if it doesn't seem to be working properly for you, please contact our support team directly so they can offer their assistance and troubleshoot this issue in more detail: https://bit.ly/2AWw5VA. -Victor, Shopify Support

11 de febrero de 2022

The interface is unnecessarily complicated. Too many screens have to be navigated to accomplish knowing if there are messages or even replying. However, it is useful and we will continue using it. Recommendation - make the dashboard the place linked to messages and be able to respond much more easily.

SCARS Company Store
Estados Unidos
Alrededor de 1 año usando la aplicación
Shopify respondió 16 de febrero de 2022

Hey, there. Thanks so much for taking the time to write a review and provide us with this feedback. I'll be sure to pass these points on to our development team to be considered for any future updates. Thank you! - Brie, Shopify Support

Fecha de modificación: 28 de septiembre de 2020

Poor customisation, chat message received time lag, overly complex sales channels with apple chat and messenger. Could be greatly improved, now we are looking into a third party chat option. Also just don't like the aesthetic of the chat button.

A.BCH
Australia
Alrededor de 1 año usando la aplicación
Shopify respondió 28 de septiembre de 2020

Hello A.BCH, thank you for your honest feedback and review!

We are always improving the app, taking merchant feedback like yours is very serious business for us. We will be addressing several of your concerns in future releases, so would love for you to keep the app or come back to it later.

If you wish to share more of your super helpful feedback, feel free to reach out to our team directly at ping@shopify.com. Thank you!

Best regards.
Veronica N.
Ping Support

24 de agosto de 2019

The icon is floating on the top of the website, it is impossible to move it to another position, or change the size of it (it is kinda huge). It covers half of on my "buy it" button. It is kinda annoying, since it is free, I don't want to be too critical about it. Will replace with better app after I get order for sure.

InStyle Penguin
China
11 meses usando la aplicación
10 de agosto de 2022

We used this app for a few months and found some serious limitations. One, it's not possible to search for or within conversations. That means you could have a conversation with a customer and not be able to find it unless you scroll through all conversations and find it manually. Or worse, if you have multiple chats from the same customer, you have to re-read all of them until you find the specific conversation piece you're looking for to confirm that you say the same thing again. Using the Shopify Inbox app through a mobile phone doesn't let you type more than a few lines before you lose the "send" button and can't send the message. We found a work-around (type the message, then close the chat, then re-open the chat to see the send button) but it's really clunky and not well thought through. Lastly, when we remove the app we'll have no record of any chat conversations because the chat transcripts were never emailed to our email inbox as promised. That's a complete fail that really limits the ongoing use.

Cubic Zirconia CZ
Estados Unidos
10 meses usando la aplicación
Shopify respondió 25 de agosto de 2022

We appreciate you taking the time to reach out and write your review so that you could share some of the pain points you've had with Shopify Inbox thus far. I can certainly see why a lack of a search function makes browsing your conversations difficult, and why not being able to type longer messages on mobile before losing the "send" button is far from ideal.

Our development team welcome feedback from merchants and I will be sure to pass on all of your suggestions to them for their perusal. Thank you for getting in touch. -Victor, Shopify Support

21 de septiembre de 2022

- Frequently fails to deliver messages to customers, and resending fails as well
- Does not show images shared by users from social media channels
- Shipping status autoreply can't be disabled, even when it's not functional in your region
- Does not provide reliable status of user presence
- Notifications are unreliable, and frequently received after the customer has given up and left

Nitecore Costa Rica
Costa Rica
10 meses usando la aplicación
Shopify respondió 26 de octubre de 2022

Thank you for your review. We very much appreciate you taking the time to share your feedback with us. Based on your experience, I'd like to make sure we rule out all troubleshooting steps and ensure you get the support you need.

For next steps, please connect directly with our Support team (https://bit.ly/2AWw5VA) so we can investigate further.