Reseñas (6.088)

Calificación general
4,7
Recuentos por nivel de calificación
  • El 79% de las calificaciones son de 5 estrellas
  • El 14% de las calificaciones son de 4 estrellas
  • El 3% de las calificaciones son de 3 estrellas
  • El 1% de las calificaciones son de 2 estrellas
  • El 3% de las calificaciones son de 1 estrellas
4 de febrero de 2025

Its a decent free app and will continue to use.

Its very basic with no options for ticket agent allocation and no reporting.

It shows order and customer information but it doesnt give a link to the product page the customer is looking at, it tells you the page title and then you have to guess

jewellerybox
Reino Unido
10 meses usando la aplicación
28 de enero de 2025

please add more AI. should be able to answer flavors available, whats in stock, etc.

Bahamas Rum Cake Factory
Estados Unidos
11 meses usando la aplicación
22 de octubre de 2024

Unfortunately Shopify deleted some links in my store without asking permission then they closed the chat and failed me after being on the chat for hrs the close the chat again. It was Shopify mistake. Now escalation has occurred and they won't fix the issue, furthermore, they requested for me to reload again the information which I paid to begin with 5 yrs ago. This matter needs to be addressed ...

Seaside Candle Company
Estados Unidos
Casi 4 años usando la aplicación
14 de noviembre de 2024

It is a little confusing when I keep seeing old messages. There's got to be a way where you can ask if the conversation is over for ever, or not...

The Room Surf & Skate Shop
Estados Unidos
Más de 3 años usando la aplicación
Shopify respondió 18 de noviembre de 2024

Thanks for sharing your feedback.

To help keep your inbox decluttered, you can try closing conversations when you feel the conversation is over. This will move the ...

7 de noviembre de 2024

I'm having a problem with the emails from Shopify inbox going to my customer junk folder. I have contacted support but they say it's my authentication and/or email settings. But this is the only place where I have an issue. My email is authenticated and shows up appropriately everywhere else.

Brookshire Acres
Estados Unidos
9 meses usando la aplicación
3 de febrero de 2025

God chatfunktion, men jeg kan ikke se noget data/analyser på henvendelserne, svartider osv. - det er rigtig irriterende.

KLASSIK.DK - EST. 1991
Dinamarca
Alrededor de 1 año usando la aplicación
2 de noviembre de 2024

A great application that works. The problem is that it is only in one language.... There is no way to translate it into other languages like English, French or Spanish. The result is that a Spanish customer only gets the interface in the language of the store (i.e German) and this is a major defect.

Sacktaschen
Polonia
7 días usando la aplicación
Shopify respondió 18 de noviembre de 2024

Thank you for your review! We can see how not being able to translate the chat is frustrating. I have shared this feedback with our product team.

- Shopify Inbox Team

2 de septiembre de 2024

You cannot change the "Chat with Us" title on the app, please help with this.

Also if you can add a picture circle option so that when visitors open the chat they can see who they are speaking to, it would make communication much more personal. The option to add a circle picture would be incredible and I'll change my review.

AI Music Service
Estados Unidos
Alrededor de 1 año usando la aplicación
Shopify respondió 18 de noviembre de 2024

Thanks for taking the time to share your feedback.

We have actually added the chat avatar feature you suggested to help make communication more personal.

You can enable and ...

18 de agosto de 2024

We use it because it comes with Shopify plus. It's very basic by comparison to LiveChat. It works fine as a starter conversation with customers, however does not provide near the information for the client as LiveChat did.

Ribbon by Design
Estados Unidos
Alrededor de 1 año usando la aplicación
Shopify respondió 18 de noviembre de 2024

Thanks for taking the time to share your feedback. We would love to hear more about the features that are missing and additional information we can work on providing in the ...

8 de agosto de 2024

You need to allow people to send documents in chat. I needed to send a documents and had no option of doing that. Thank you.

The Online Store
Estados Unidos
7 meses usando la aplicación
Shopify respondió 14 de agosto de 2024

Hi there, thank you for your review! We appreciate your feedback and I can see why this would be helpful. I'll be sure to pass your suggestion onto our Inbox team. -Victor, ...