Shopify Inbox

Thanks for flagging this, and for the detail on the delay between the iPhone notification and the message showing in the app. That lag is worth looking into, especially when the preview doesn't show the full message. Making sure you're on the latest app version can sometimes help with sync timing. If it continues, our support team can dig into it with you at help.shopify.com/support. Thanks for taking the time to report it.

Obrigado por compartilhar isso. Ouvimos você sobre a atualização, principalmente não pedir mais o email do cliente e, com isso, não conseguir responder depois a quem saiu antes de você estar online, como acontecia quando a resposta ia para o email. Encaminhei esse retorno para a equipe que desenvolve o Inbox. Se quiser, nossa equipe de suporte pode ver a sua configuração e as opções atuais com você em help.shopify.com/support. Agradecemos muito o seu retorno.

Glad Inbox is working well for you overall. I can see how not being able to copy and paste images and links slows you down mid-conversation. For sharing images, the attachment/upload option in the message bar is often a quicker route than pasting, and links can be sent as typed-out text. Your feedback on making copy and paste smoother is genuinely useful and helps us keep improving Inbox for you and your customers.

Thanks for sharing this. Each staff member you add to Inbox gets their own message notifications, so your team can help respond without relying on the owner's email. You can manage team access and notification preferences in your Inbox and store settings. For help setting this up the way your team works, our team at help.shopify.com/support can walk through the options, and your feedback on routing notifications to a shared store address is valuable as we keep improving Inbox.

Thank you for the detailed, specific feedback. Consolidating chats across multiple stores, more flexible availability scheduling, knowledge base integration, and storefront performance are all valuable input, and exactly the kind of detail that helps us prioritize improvements to Inbox. We'll make sure your notes reach our team, and we appreciate you taking the time to lay them out. Good to hear it's serving you well overall as a free app.

좋게 평가해 주셔서 감사합니다. 큰 불편 없이 잘 사용하고 계신다니 정말 기쁩니다. 폰트 크기 조절이 가능하면 좋겠다는 의견도 잘 확인했습니다. 이런 피드백은 Inbox를 개선하는 데 큰 도움이 되며, 팀에 잘 전달하겠습니다. 시간 내어 소중한 의견 남겨 주셔서 감사합니다.

Thanks so much, glad to hear Inbox is working great for you. Automatically translating instant answers to match each customer's language is a smart idea, especially for stores serving shoppers across different regions. We can't promise a timeline, but we'll make sure your request reaches our team, since feedback like yours is exactly what helps shape where Inbox goes next. Thanks for taking the time to suggest it.

Good news here: Inbox already surfaces much of this. When you open a conversation, the customer details panel shows the products they've viewed, what's in their cart, and their order history, and chats often note which page the customer messaged you from. That should help you pinpoint what they're asking about. If those details aren't appearing for you, our team at help.shopify.com/support can take a look. Thanks for the feedback!

Thanks for the honest feedback. There are actually a few ways to take control of accuracy here. You can edit any suggested reply before sending, or turn auto-generated replies off entirely under Inbox > Settings > Message preferences. For answers you fully control, set up your own Instant Answers and Quick Replies, and keeping your product and policy details current also improves suggestion quality. If you'd like a hand setting that up, our team at help.shopify.com/support is glad to help.

Thanks for the thoughtful feedback, and glad to hear it shines when it's running smoothly. For the Android loading issues, a few things often help: update the app to the latest version, then clear its cache and data in your device settings, reinstall, and log back in. If it stays temperamental after that, our team at help.shopify.com/support can take a closer look at your setup. Appreciate you flagging the Android side specifically.