Shopify Inbox

Unfortunately Shopify deleted some links in my store without asking permission then they closed the chat and failed me after being on the chat for hrs the close the chat again. It was Shopify mistake. Now escalation has occurred and they won't fix the issue, furthermore, they requested for me to reload again the information which I paid to begin with 5 yrs ago. This matter needs to be addressed as I do not know how to do this. There Isn't telephone support just chat the website company has failed me. Again I'm giving a 3 stars because the beginning was great but now it's really difficult to deal with getting escalations handle at all. My website looks unpolished and unprofessional until they help.

You cannot change the "Chat with Us" title on the app, please help with this.

Also if you can add a picture circle option so that when visitors open the chat they can see who they are speaking to, it would make communication much more personal. The option to add a circle picture would be incredible and I'll change my review.

We use it because it comes with Shopify plus. It's very basic by comparison to LiveChat. It works fine as a starter conversation with customers, however does not provide near the information for the client as LiveChat did.

You need to allow people to send documents in chat. I needed to send a documents and had no option of doing that. Thank you.

A great application that works. The problem is that it is only in one language.... There is no way to translate it into other languages like English, French or Spanish. The result is that a Spanish customer only gets the interface in the language of the store (i.e German) and this is a major defect.

It will look a lot cleaner if there's a hyperlink rather than sending the whole link

It works great for actual customers, but there is a lot of spam. Many companies that offer Shopify customization services reach out through the chat pretending to be legitimate customers.

Not being able to hit return whilst replying is a real issue. So painful!

yes its good but most of the time its create problem in mobile app. there always a 404 error come. otherwise a good app to remain in contact with customers.

It's nice, but there’s definitely room for more improvements!