Reseñas (5.773)

Calificación general
4,7
Recuentos por nivel de calificación
  • El 78% de las calificaciones son de 5 estrellas
  • El 14% de las calificaciones son de 4 estrellas
  • El 3% de las calificaciones son de 3 estrellas
  • El 1% de las calificaciones son de 2 estrellas
  • El 3% de las calificaciones son de 1 estrellas
17 de noviembre de 2024

I like the app, but I wish there was a more convenient way to view inbox messages on the backend of Shopify, instead of having to click through to another page.

Idlewild
Estados Unidos
Alrededor de 3 años usando la aplicación
Fecha de modificación: 3 de noviembre de 2024

It is getting better by the day.
Can do with some options. But for a free app it shoud get 5 Star.

4 Star now for asking me again for a review.
And if you ask me for a review why should I have to agree to your Terms and Conditions.

Oliross Solar
Sudáfrica
Alrededor de 1 año usando la aplicación
13 de noviembre de 2024

Very useful app -
1. can send product information
2. AI assistance added - reduces turnaround time in live conversation setting
3. Used effectively this type of customer is usually ready to buy.

Shopping4Africa
Sudáfrica
Alrededor de 4 años usando la aplicación
21 de noviembre de 2024

Need the ability for the app to actually not message on the phone when the hours are set to off or unavailable.

Glass House AU
Australia
Más de 2 años usando la aplicación
Shopify respondió 29 de noviembre de 2024

Thanks for your review! We have shared your idea of snoozing notifications during unavailable hours with our product team.

In the mean time, you could try snoozing notifications on your device during certain hours. On iOS this is set under the "Focus" settings (i.e. you can silence only the Inbox app during specified hours). On Android this should be called "notification snoozing".

- Shopify Inbox Team

16 de octubre de 2024

This is a great tool if the app can be monitored by staff during business hours. Push notifications are inconsistent and and email notifications are delayed. When customers use the chat function there is a predisposed expectation that there will be near instantaneous communications.

Adam's Gear Solutions
Estados Unidos
Más de 2 años usando la aplicación
31 de octubre de 2024

on the seller side, the chat it great, however from the customer side, a lot of them has complain that they can not leave the chat to return to the website.

Vitamin Friends
Estados Unidos
Alrededor de 3 años usando la aplicación
4 de octubre de 2024

Shopify Inbox is a great way to assist customers , however the app for the mobile device does not send the push notifications for instant reply to the customers and the only reason it gets a four star

African Traditional Home and Wear
Sudáfrica
Más de 2 años usando la aplicación
13 de noviembre de 2024

It makes communication with customers easier. I like the fact that chat with customer is mentioned and linked also in their order history. I would like to be able to format the message, like in mail, before sending it.

Carnium Botanicals Polska
Alemania
Alrededor de 2 meses usando la aplicación
24 de octubre de 2024

Works perfectly, the only downwside is that it's a separate app from the main Shopify app. Would be cool if it was built-in but it works perfectly! I've got a live chat setup with lots of FAQ that people can select and receive instant answers, or I can talk to them live if need be.

Top Shop Premier Maltby
Reino Unido
Alrededor de 2 meses usando la aplicación
11 de noviembre de 2024

Spammers need to stay off. If not I will chat bot prompt and copy and paste their work and use to my advantage

EveryMailBox
Estados Unidos
Más de 1 año usando la aplicación