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This app is Great! I can track down issues customers are having and stay in touch with them through the process. I do wish that you could program in auto responses. To be able to remind people to request a refund using the Refund link In their Order, rather than having to type it out every time when they aren't seeing that option as the correct way to do it rather than asking in an inbox message.
Thank you for your review! I think our Instant Answers or Quick Replies features could be useful for your problem.
You can create Instant Answers in Inbox settings at admin.shopify.com. These will come up as buttons when the customer clicks on the chat widget and they can click on it to get an instant pre-written response from you automatically.
If you are looking to be able to use pre-written responses during conversations, you can create Quick Replies in your settings at inbox.shopify.com. These allow you to set shortcuts for common responses you type out that you can then access by clicking on the lightning bolt below where you type messages. Hope this helps.
- Shopify Inbox team
It is a fantastic app that has enabled me to answer questions quickly for our customers. The interface is much like texting, and I do truly view it as an asset.
Room for improvement:
- It would be awesome if an audio reply option was added.
- It would be nice if an auto reply feature was enabled, so I could say "Thanks for contacting us! If you don't get a reply right away, we will contact you via email shortly." or something along those lines. We are a small business, and don't have the ability to staff someone to reply immediately around the clock.
- The auto AI response feature is frustrating. Every time I go to respond to a message, it never types the first word correctly because it is trying to come up with an AI response instead. If this feature could be a button to press to generate a response for those who want to use it, instead of it being the default, that would be so much better.
Thank you for your review, your suggestions will be shared with the product team.
I just wanted to let you know that we do have an auto reply feature that may be what you're looking for. You can set it at admin.shopify.com. Select Inbox from the Sales channel list on the left sidebar > Available hours on the left sidebar below Inbox. From there you can set an Automated first reply and have it differ for when you are available vs not.
The AI response feature can also be turned on/off in Inbox settings at inbox.shopify.com under Settings > Message preferences > Automatically generate a reply On/Off.
Hope that helped! Feel free to reach out to us at inbox@shopify.com with any further questions.
- Shopify Inbox team
Would be great if we could start email conversations here from an order page. This would help centralize all communications in one place instead of going to our email client and sometimes having clients sending messages to chat and email.
Other than that it's extremely simple and works well!
Think the inbox is great, keeps everything organised and notifications come through to website/email easily.
I have found setting up laptop notifications a little more tricky.
Would be more recommendable if we get customer contact name along with mail address with every inbox message.
I like the app, but I wish there was a more convenient way to view inbox messages on the backend of Shopify, instead of having to click through to another page.
Need the ability for the app to actually not message on the phone when the hours are set to off or unavailable.
Thanks for your review! We have shared your idea of snoozing notifications during unavailable hours with our product team.
In the mean time, you could try snoozing notifications on your device during certain hours. On iOS this is set under the "Focus" settings (i.e. you can silence only the Inbox app during specified hours). On Android this should be called "notification snoozing".
- Shopify Inbox Team
Very useful app -
1. can send product information
2. AI assistance added - reduces turnaround time in live conversation setting
3. Used effectively this type of customer is usually ready to buy.
The AI responses are great, but I am having trouble accessing the Shopify Inbox app on my mobile device.
Thank you for your review. We would like to help you access the mobile app if you are still having trouble with it - feel free to reach out to our team at inbox@shopify.com with more information.
- Shopify Inbox team
It is getting better by the day.
Can do with some options. But for a free app it shoud get 5 Star.
4 Star now for asking me again for a review.
And if you ask me for a review why should I have to agree to your Terms and Conditions.