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Bom dia,
Muito bom, recomendo!
Só tem um problema que encontrei. Quando o cliente pede o link do produtos no site e ele está ok para aparecer, o card, dentro do conversa não trás o link para o cliente abrir o produto no site.
Já revi todas as configurações, o cad do produto aparece na conversa, mas sem link para o cliente clicar e ir para a página do produto no site.
E está tudo configurado corretamente...
Bom dia! Muito obrigado pelo feedback e por recomendar o app. Já estamos corrigindo esse bug para que o link do produto apareça corretamente no card da conversa. Agradecemos por nos avisar!
If the customer sent a message without leaving an email or a phone number, we cannot follow up with the customer once he/she went offline. For this reason alone, I stopped using inbox.
The problem above is solved on 26 Aug 2026. We are back on shopify inbox again.
Just one thing, when the customer went offline, and received an email to view the converstaion, if the customer is using another device and click on view the converstation, he/she will not be able to see any previous messages. Not a big issue.
On sign-in: a new setting now lets customers start a chat by sharing just their name and email instead of signing in, like the previous Inbox. It is available now under Sales channels > Inbox > Chat settings > Collect customer details. Choose Require name and email there (the other options are Require customers to sign-in and Allow anonymous chats). One note: this applies to chats with your team. The AI agent still answers anonymous visitors instantly, by design, so customers get help in seconds even while you are offline. We default to sign-in because it confirms the customer owns the email they leave, so your replies reach a real person, but the choice is yours.
Die App macht was sie soll. Sowohl die Einstellmöglichkeiten für automatische Antworten wie auch die Nachrichtenbearbeitung selber ist durchdacht und funktioniert gut.
Einen kleinen Verbesserungsvorschlag hätte ich noch: Die App zeigt, wie üblich, an wieviel Nachrichten noch nicht gelesen worden sind. Das ist aber meisten irrelevant. Richtig gut wäre ein Posteingang wo man möglichst leicht oder standardmäßig nur die Nachrichten angezeigt bekommt auf die noch niemand geantwortet hat. Das ist nämlich in der Kundenbetreuung ausschlaggebend: unbeantworte Anfragen.
It's unbelievable how much more valuable Shopify Inbox has become now that Shopify has integrated its AI agent. This update is a complete game changer for online stores.
What impressed me the most is that the AI automatically syncs with all of my products and pages, so it has a thorough understanding of my store and can answer customer questions with surprisingly accurate, store-specific information.
I also love how customizable it is. I can tailor the AI to match my brand's voice and business needs instead of settling for generic responses. Customer conversations feel much more natural while saving me a huge amount of time.
Update: Shopify confirmed and is fixing both bugs I flagged below — the Thai product-link locale issue is already resolved, and the timezone fix is in progress. Appreciate the fast, direct response and the transparency.
One tip for other merchants trying this: the persona box gets a lot of attention, but in my experience, the accuracy of the AI's answers comes just as much — maybe more — from your store's FAQ/Knowledge Base content. The persona controls how it talks; your FAQ content controls what it actually knows. If your delivery policies, cutoff times, and common questions are written clearly and kept up to date there, the AI reasons from real facts instead of guessing. Worth investing time in both, not just the persona.
Bugs I found (for anyone else troubleshooting):
Product links in non-English conversations were resolving to the English product page instead of the localized one — now fixed by Shopify.
The agent's time-based answers weren't using the store's actual timezone — fix in progress.
I'm genuinely impressed with this update. If you run a Shopify store, you should definitely give the new AI agent a try — and don't skip the Knowledge Base setup.
[EDIT] The fix so the product links preserve the storefront language has gone in. Hopefully it resolves that specific problem.
Thank you for the thoughtful review and detailed examples. We’re glad the Inbox agent is saving you time while giving customers accurate, store-specific answers. We’re fixing both bugs you identified: product links not preserving the storefront language and time-based answers not using the store’s timezone. Thank you for helping us improve the experience for international merchants and their customers.
Works a ton better than other similar apps. Being able to see a customers items in the cart, and also what page the customer is looking at when they needed help, is soooo amazing and helpful to make listings better! And works on my phone too! Now if we can get shopify to let me see sku's when looking up items in the P.O.S. then we would really be cooking.
Très bonne application gratuite. Elle s’intègre parfaitement à ma boutique Shopify et facilite les échanges avec les visiteurs. L’interface est simple, intuitive et agréable à utiliser. Je la recommande vivement !
I'm updating my previous review because the development team really listened to user feedback. They took the time to make changes, and the app now works exactly the way I had hoped.
Thank you for listening to your users and for being willing to improve the experience instead of ignoring the feedback. It has made a huge difference. I really appreciate the effort and the responsiveness from the team. Keep up the great work!
Thank you for updating your review. We're glad the changes addressed your feedback and Inbox now works the way you hoped. We appreciate you giving us the chance to improve it.
This is a great app/feature. I like how the AI part of it is learning with excellent responses as we go. Some AI responses do not even need editing.
It would be great if text/sms was a main option feature as some email providers will direct any replies with links to products to the spam folder and people miss this thinking we have not bothered to reply when we have.
Nice to see that there is traffic to my shop as I haven't had many sales apart from one. Reading messages from potential customers is incouraging, it also gives me hope that one day I will look back and think about these messages that gave me courage to keep fighting for success.
sehr intuitiv - sehr angenehm - die anzeige von welcher seite - die anzeige des Warenkorbinhalts haben für die Kommunikation ein bombenmehrwert.
Dies alles ist in den meisten chatbots nicht möglich.
