Shopify Inbox

This has been customer service emails a million times easier. Thank you!

Easy to use. Sometimes there is a delay of a few minutes before a chat message is delivered on my phone, but overall, it's a helpful app.

Works well for our store

We just made the switch over to inbox, and while you can set hours for chat, it doesn't mean anything apparently because it still sends push notifications to your phone even at 2am, outside of the hours set in the app settings. Super annoying. Seems like a pretty basic issue that should be figured out.

I love it! It works great. No issues

It is a little confusing when I keep seeing old messages. There's got to be a way where you can ask if the conversation is over for ever, or not...

Très intuitif et très pratique pour les clients qui veulent avoir une réponse rapide plutôt que de passer par un mail. Cependant certains pensent que c'est une IA et se déchainent un peu sur la messagerie .. N'y aurait-il pas possibilité d'avoir une bannière pour leur expliquer quand ils arrivent sur la messagerie ? Sinon application au top je compte bien la garder !

App is easy to use and a good way to manage communication with customers.

this app is nice and keeps me connected with customers quickly.

Loathe the automatic opt in on "Shopify Magic" AI responses; on-phone app always shows notifications when there are none. No positive feedback for this app.