Avis (4 760)

Note globale
4,8
Nombre d’avis par note
  • 78 % des avis sont des avis à 5 étoiles
  • 14 % des avis sont des avis à 4 étoiles
  • 4 % des avis sont des avis à 3 étoiles
  • 2 % des avis sont des avis à 2 étoiles
  • 3 % des avis sont des avis à 1 étoiles
30 octobre 2023

I love being able to connect with my customers!

Registered Boss Too
États-Unis
8 mois d’utilisation de l’application
18 novembre 2023

So Intuitive and Amazing to help my customers whether at my desk or on the move.

PokéSouq
Émirats arabes unis
4 mois d’utilisation de l’application
Modifié le 29 avril 2024

Easy, fast and integrates perfectly. You can see their cart and location, but you cannot instigate conversations. I would recommend.

Tentsile
Royaume-Uni
Plus d'un an d’utilisation de l’application
Modifié le 13 novembre 2023

For a free app it works fine. If basic message templates were added for instant answers that would save us a lot of time. Other apps have them. Easy, peasy.

SLEEPZZZ .
Australie
3 mois d’utilisation de l’application
Shopify a répondu 23 août 2023

Hi, thanks for taking the time to leave your review here with us. I'm sorry to hear that you've had a negative experience with our live support team. If you're looking to allow your Staff members to access specific features of Inbox, you'll need to set them up with the correct permissions: https://shopify.link/05Qk on their Staff account, as detailed below.

- To reply to customer messages: ‘Customers’ permissions
- To send product pages in chats: ‘Products’ permissions
- To send discount codes in chats: ‘Discounts’ permissions
- To send draft orders in chats: ‘Draft Orders’ permissions

If you still need further help however, I encourage you to contact our live support team once more: https://shopify.link/qLKl, so that we can have another try at assisting you. Thanks! -Kimi, Shopify Support

17 juillet 2023

was very good. I can speak with my clients every day, every hours. It is a good and useful application.

Happy Pets
États-Unis
2 mois d’utilisation de l’application
25 juillet 2023

great app, looks like people want use the online chat more and take a good experience with the customer

Zelda Cards
R.A.S. chinoise de Hong Kong
3 mois d’utilisation de l’application
7 novembre 2023

straightforward, convenient, love that it has the customer information and what they ordered next to the chat box.

galorase
États-Unis
2 mois d’utilisation de l’application
23 juillet 2023

Honestly, its a great app. I've tested a few and this one seems the best in terms of functionality, reliability, easy of use, mobile access.... We uninstalled after the meaningly update to button design and PLACEMENT. The new design options are childish and since we cannot adjust distance from corners, we have had to set up other buttons based off where this button lands.. The update not only changed the design but also the placement, now all out buttons are out of wack. Its too much work to go in, every time the developer decided to change thing up, and adjust the other buttons.
Also in response to the review where "The app creates customer profiles on its own, so when the customer goes to create an account, it says "this email is already in use".". The developer response is spot on! The customer can click "forgot password", on the login page, to initiate the process of resetting or creating a password

ELECTROROYAL
Algérie
3 mois d’utilisation de l’application
23 juillet 2023

love the simplicity of the app. Interface and interconnectivity are extremely good. and this helps me a lot.

Worthy Essentials
Inde
7 mois d’utilisation de l’application
14 novembre 2023

I love this app so far! Was used by customers as soon as I installed it!

DANIEL LAURENCE ARTWORKS
Royaume-Uni
15 jours d’utilisation de l’application