Shopify Inbox

Garbage garbage garbage. How can a $6 billion company have such a junk app. Constantly says disconnected. Constantly says message send failed. Messages disappear to nowhere with no way to look at them later. No way to click the customers name and see their orders. No way to copy their name or email to paste into shopify. It's just crazy. So why use it? There is no upside.

this app so catastrophic, always delays, not reliable, no flexibility....are there any plans to improve this app soon? The FAQ feature is strong but the rest is horrible, please update if there will be improvements?

When I am off line, I could not receive messages that my customers send via chat widget, because all messages go to my collaborator's email, my email address set in the contact information does not work, I hire him to custom my store but now he is the one seeing the messages send from my customer when I off line, that is ridiculous.

I made the mistake of downloading the application and it was integrated in my online store without being able to find a way to remove it, the default question which can not be removed and the title that can not be changed I do not know by what logic they did it, also the language is in english and my page is in greek, the application is a big disappointment ...

Leider stürzt die App oft ab. Die Kommunikation mit den Kunden wird dadurch unterbrochen. Die Funktionen sonst sind gut Ein Kunde hat meine Antwort mit einem Tag Verzögerung erhalten.

Very bad customer service, trying to reach out since 1 day but showing errors.

It has great potential but it's very undercooked at the moment. Laks many essential features such as the page the user currently on, their cart items, etc.

Guys, why every 2-3 days I need to re-activate on visible the widget? Do we need to check this on a daily basis? At least write that in the app description.
And what is even worse is that you do not even care about what we are saying here. I was expecting that somebody will jump on this issue and fix it. But no, again every 3-4 days I have to check and re-activate the widget. Very professional, ...

I've seen a HUGE reduction in the number of customer chats since installing this app. It's because Shopify inbox FORCES the customer to enter their name and email address. This will turn off the majority of browsing customers who may just need a little advice to convert.

VERY disappointing.

Trop ''basique'' . Il n'est pas possible d'automatiser ou de programme d'autres questions que '' je veux connaître le status de ma commande'' ...