Shopify Inbox , 1 916 avis

Note globale
Nombre d’avis par note
  • 67 % des avis sont des avis à 5 étoiles
  • 16 % des avis sont des avis à 4 étoiles
  • 6 % des avis sont des avis à 3 étoiles
  • 3 % des avis sont des avis à 2 étoiles
  • 8 % des avis sont des avis à 1 étoiles
15 novembre 2019

i am not finding it usefull at the moment because I Use android an phone. I uninstalled it and i still have it on my store.Please help, i need it out.I would like to uninstall it permanently.
Environ 22 heures d’utilisation de l’application
Shopify a répondu 15 novembre 2019

Update: We are happy to report that the Android version of Ping is coming very soon, so Android users can take advantage of Shopify Chat. You can sign up to be notified when it's available: Just enter your email address and click "Join Waitlist".

Modifié le 22 août 2019

I just downloaded this to try out but had a few ideas how it could be better. I realize it's a very new app. We're not going to use it in our shop for these reasons though we will be checking back to see if/when these options are made available later.
1. There isn't an option that allows you to just show the chat symbol without pulling up the chat. We don't want our website to be too invasive with popups so we'd only like the chat to show up if they click on the chat symbol.
2. There wasn't any option to customize the initial message it sends out automatically.
3. It would be nice to be able to upload our own profile pictures when they're chatting with us so that it seems more personal.

Environ une heure d’utilisation de l’application
21 août 2019

Seems good, but is it possible to be offline with the chat?
I like that it is free and I cant belive I have to use a minimum of 100 characters to write an review..

Unwrapped Sthlm AB
43 minutes d’utilisation de l’application
15 août 2019

Works great and I'm so happy this exists now. It would be great if the customer got a red notification on the chat button showing they got a response from us if they closed the chat window

Lancaster Cast Iron
9 minutes d’utilisation de l’application
Shopify a répondu 12 septembre 2019

Hello Lancaster Cast Iron,
Thank you for your review, we appreciate your feedback.

We wanted to let you know that now customers will see a red notification on the chat button letting them know that you have responded to their message if they have closed the chat window.

All the best,

Modifié le 14 août 2019

1 click install, easy to use. Great for online stores with an active customer base. Fb messenger only allows 33% of users to contact us, we are looking forward to more people using Shopify chat to contact us.
Seems like a solid build app.
Many thanks from the team at

Pay Social Media
10 minutes d’utilisation de l’application
17 juin 2023

it is a spam magnet!! get it if you want to be inundated with nigerian digial marketers every hour of the rest of your life

4 mois d’utilisation de l’application
Shopify a répondu 20 juin 2023

Hi, there. We appreciate you reaching out and sharing your experience. Earlier last month, our development team enabled hCaptcha to Shopify Inbox to help reduce spam and blocking conversations one by one. If you'd like, you can give the app another try to test out this new feature. We hope this helps! - Moira, Shopify Support.

26 mai 2023

Shopify inbox is all spam. It’s a waste of time and detracts from actual customer engagement. Wish it were more reliable and could filter the bots out.

11 mois d’utilisation de l’application
Shopify a répondu 31 mai 2023

Hi, there. I understand how frustrating it can be to receive spam messages, and that your time is much better spent helping customers. You do have the option to block a conversation, though I know this can also be time consuming if you're receiving spam from multiple users. While we can't block spam entirely, we'll continue to look for ways to reduce it. Thanks for taking the time to share your review! -Sophia, Shopify Support

Modifié le 22 juin 2023

Très bonne application, mais j'ai un problème, sur mon site il y a plusieurs erreurs qui se mette dans la console due à votre application, et ceci nuit un peut au référencement naturel de google car le site pagespeed proposé par google le détecte et réduit en conséquence nos points de référencement sur le site . Je mets 3 étoiles en attendent que les problèmes soient réglés.
Sinon bonne application pour centraliser tous les clients, et possibilité d'avoir une application mobile.

6 jours d’utilisation de l’application
15 février 2023

Looks easy to set up and use but from client perspective the chat icon bugs everytime they try to initiate a chat. When they clic on the icon, it desepears and the website freeze completetly. It is so bad for client experience. How to avoid that? So for now i had to disable it.

my hapibox
Émirats arabes unis
Environ 2 heures d’utilisation de l’application
4 novembre 2022

Email notifications for every damn message sent! What a pain in the rear. HOW DO I SHUT THIS CRAP OFF?

Built eBikes
Environ un an d’utilisation de l’application
Shopify a répondu 28 décembre 2022

Hey, there. Thanks for taking the time to leave us a review for Shopify Inbox. We appreciate you letting us know that the amount of notifications you're receiving are annoying. I'm happy to let you know that you can control your notification settings within your Shopify Inbox App. Check out these steps: 1.) Login to your Shopify Admin. 2.) Access the 'Shopify Inbox' app from your admin. 3.) On the left hand menu, click the 'notification' menu item that appears underneath 'Inbox.' 5.) Scroll down to the 'Notification Triggers' section and un-check the email notification boxes. This should lead to a reduction in those annoying email notifications for you. -Imogen, Shopify Support