Avis (6 090)

Note globale
4,7
Nombre d’avis par note
  • 79 % des avis sont des avis à 5 étoiles
  • 14 % des avis sont des avis à 4 étoiles
  • 3 % des avis sont des avis à 3 étoiles
  • 1 % des avis sont des avis à 2 étoiles
  • 3 % des avis sont des avis à 1 étoiles
17 octobre 2024

There is no sound notification when a message arrives. Its bad

Mark & Day
États-Unis
Environ 2 ans d’utilisation de l’application
Shopify a répondu 18 novembre 2024

Thanks for taking the time to leave your feedback.

We understand that this is frustrating as you should be able to receive notifications with sound for Inbox.

Within Inbox settings you can check that your "Push notifications (desktop and mobile)" are enabled. On your mobile device, you also need to have the sound notifications enabled under your general phone settings.

If you still are having trouble receiving sound notifications please reach out to us at inbox@shopify.com and we can assist further. Thanks!

- Shopify Inbox Team

17 janvier 2025

Very slow response!!

Heat Shrink Connectors|Solder Seal Connectors|Crimping Tool
États-Unis
Plus d'un an d’utilisation de l’application
4 novembre 2024

This is the most annoying POC for a business

CavFab
États-Unis
6 mois d’utilisation de l’application
4 septembre 2024

I can't get the Chat bubble to disappear from my website home page. It hides the language preference icon and makes navigation difficult. I've asked for help several times and have been waiting for an answer for a week, but nothing happens. I'm really disappointed. This application is neither user-friendly nor logical.

lisanoto
Canada
Environ 2 ans d’utilisation de l’application
Shopify a répondu 18 novembre 2024

Thanks for taking the time to share your feedback. This sounds like a bug that we would like to look into and help you fix for your shop.

Please reach out to us at inbox@shopify.com and our developer team can help you with this issue.

- Shopify Inbox Team

30 octobre 2024

Am Anfang waren wir von der App begeistert. So konnten wir über eine App alle Shops gleichzeitig mit einem Chat ausstatten. Aber sein einiger Zeit meldes sich die App einfach ab. Die Sitzung wird abgemeldet auf dem Handy. Das große Problem davon ist, dass man nicht merkt dass sich die App abgemeldet hat. Jetzt schreiben Kunden die kurz vor einem Kauf stehen und irgendwelche Fragen haben und wir können darauf nicht antworten, da die App sich von selbst abgemeldet hat. Sehr ärgerlich, da wir ja auch im Chat und im unseren ganzen Marketing Scheiben, dass wir in Echtzeit sofort antworten.

AnatomyLife Shop
Allemagne
11 mois d’utilisation de l’application
27 août 2024

There's no way to restrict notifications from reaching you at all hours! Even if you set the times the chat is "available" you still get a notification on the app every single time a customer messages no matter the time. This is a basic feature they should have.

Industry Hardware
États-Unis
Presque 4 ans d’utilisation de l’application
Shopify a répondu 18 novembre 2024

Thanks for sharing your feedback, we understand that this would be frustrating and have shared it with our product team.

Currently we do not have a way to restrict notifications during certain hours within our app. A solution for the time being could be to snooze notifications on your device during your unavailable hours. On iOS this is set under the "Focus" settings (i.e. you can silence the Inbox app specifically during certain hours). On Android this should be called "notification snoozing".

Hope that helps! Feel free to reach out to us at inbox@shopify.com with any further questions.

- Shopify Inbox Team

1 février 2025

Sehr altbacken, wenige Einstellungsmöglichkeiten und Desktop nicht gleich mit Mobile Version!

Lymaja Jewelry
Allemagne
Plus d'un an d’utilisation de l’application
Modifié le 19 avril 2024

I've been using this app since the beginning and then suddenly the chat bubble disappeared. I tried everything to fix it, I even reinstalled the app, but it didn't work.
In addition to the app being rubbish (like most Shopify apps), now the same can definitely be said for Shopify support. The Get Support link just doesn't work (504 Gateway Time-out).
It's sad to see the former e-commerce giant turn into a worthless platform that has clearly lost all strings.
EDIT:
I finally got support and the most shameless answer possible. Of course, they shifted the blame to another app with the excuse that some scripts were added on April 15th that are causing the problem.
Of course, that is a plain LIE because Inbox ceased to function long before that date.
Besides they don't know how to make apps and maintain them, now they have started to shamelessly LIE to users! Liars and hypocrites. As a platform they have become plain garbage and only useful to Plus users, but they make billions from us, regular users.

Mojo Beard
Serbie
Presque 3 ans d’utilisation de l’application
27 mai 2024

This may be a good app, I may be able to add that when I figure out how to use it. An app without detailed instructions is USELESS and I am shocked at the absolute lack of instruction for setup, bad navigation, and how customers are supposed to somehow just figure this out. This is true of my entire shopify experience but they are not alone, most providers today seem to think that developing a next gen solution should not include instructions on how to use it.

Jennifer Hoffman
États-Unis
11 mois d’utilisation de l’application
6 juin 2024

Shopify has decided that we no longer need to see statistics of how our staff are doing in Shopify inbox and removed:

1. Average response time
and mainly
2. Sales

Why would you even think that we don't need to see performance of this sales channel?

Shopify support was NOT able to solve this.

Artlogo
Royaume-Uni
Environ 2 ans d’utilisation de l’application
Shopify a répondu 18 juin 2024

Hi there. Thank you for taking the time to leave your feedback, we truly appreciate it. As I can completely understand the impact of this change, I've gone ahead and shared your feedback with our developers. We are however, always working to improve platform and appreciate you sharing those points. - Blair, Shop Support