Avis (5 096)
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Great app to use for customer service and I'm using this app for the last 7 months in different stores first it has some issues but now it's fine
Hi AliJayGlobal, thank you for the awesome 5 star review!
I'm so glad to hear that Shopify Chat has been great tool for providing customer service. Hopefully, you are seeing an increase in conversion too. Our developer team is working hard on taking our merchant feedback to improve the app with every version released.
If you ever need any help, have questions or feedback, feel free to reach out to our team via the support link in the app, or directly at ping@shopify.com.
Kind regards,
Ruby C.
Senior Support Specialist - Ping
Parfait.
Loving the simplicity and ease of this app and am excited about its possibilities. I hope that it can record sales based on customer service agent chats.
very good, I likte this app, this is the most convenienct I have used,pls go on and develop more useful app
Highly recommended easy to use. It will be more useful if could access the online shop while replying
Thank you for writing your review and sharing your feedback with us here, and we appreciate your recommendation. I will be sure to pass your suggestion onto our development team as I can why it'd be useful to be able to open the online store when speaking with a customer.
I hope Shopify Inbox continues to be of use to you and your business moving forward, and thanks again for reaching out. -Victor, Shopify Support
Easy to chat with mobile or desktop customers. Will be testing it out for Black Friday week when we have the highest volume.
Hello NookSleep, thanks so much for your 5 star review! Hopefully the Shopify Chat helped during BFCM and led to more sales and great customer conversations.
Wishing you great success!
Best regards,
Veronica N.
Senior Support Specialist - Ping
Works well. We can definitely better manage communication with our customers. I would rather this be integrated within the same shopify app and not a separate app but that's just an additional improvement
Great app - so functional and so good for my store and built in to shopify- have been using it for a few weeks now - cannot imagine life without it.
I used this app it helped me effectively communicate with my client's potential and current! I have resulted in better customer service with this app.
This is a great way to stay connected with customers. It has been a very regular tool we have come to rely on.