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I use this app to respond to customers query in real time. Its is good for my business as it helps me to respond quickly to queries.
We like the app for our business as it gives us one the features the big fancy companies have for a smaller business like us.
Very easy to use for beginner and expert level computer users. I just installed so I will come back for a follow-up review. I like that this had very few steps as the app and site worked together in the background to limit how much I had to figure things out which is great for a business owner of two different businesses always on the go.
Hi Breeeazy Love Shop, thanks for taking the time to leave a detailed review!
I'm so glad to hear that you found Shopify Chat easy to install and use! There is a great Shopify blog post on the benefits and best uses of chats. I recommend giving this a read.
https://www.shopifycompass.com/tutorials/building-relationships-and-driving-sales-through-live-chat
All the best to your success! Get in touch if you need anything else. Our team can be reached at ping@shopify.com
Thanks again,
Ruby C.
Senior Support Specialist - Ping
Never had any issues with this app at all. Does exactly what it is supposed to, and is easy to use. I haven't had any complaints from customers trying to chat either.
This app is very convenient, I like the instant answers that chat to customers automatically while I am away. Thank you developers for this great app.
Excellent Tool
I used this app several times to communicate with customers. It is very helpful and user friendly. The only thing that is irritating is that I constantly receive spam messages from advertisers which I must delete to keep my inbox from filling up with unwanted spam.
Thank you for writing your review and I am sorry to hear that you've received numerous spam messages through Shopify Inbox as I know it can be a real frustration. I'm happy to report that the latest version of the app now allows merchants to block users from contacting you, so you can use this function to block any spam messages you receive moving forward.
If don't yet see this option within Shopify Inbox, please update the app through either the iOS App Store or the Google Play Store, depending on your device. -Victor, Shopify Support
it's good
I just started, but i like it, easy to use, Im glad i found this feature, i hope to turn questioners to buyers :)
The Shopify Inbox helps me to communicate with my customers - and has helped to turn visitors into customers. It's an easy way to answer questions and send additional info. Love it!