Shopify Inbox , 1 871 avis

Note globale
Nombre d’avis par note
  • 67 % des avis sont des avis à 5 étoiles
  • 16 % des avis sont des avis à 4 étoiles
  • 6 % des avis sont des avis à 3 étoiles
  • 4 % des avis sont des avis à 2 étoiles
  • 8 % des avis sont des avis à 1 étoiles
27 novembre 2022

Great app that allows us to provide instant customer service to our clients. The integration with Shopify and the ability to see where the customers are coming from (web page) as well as whether or not they placed an order is great. One feature that we would love to see is the ability to see the customer's cart and potentially edit it before the customer placed an order.

Honeydew Intimates
4 mois d’utilisation de l’application
10 octobre 2022

I think this app has worked well for me on my website. I would like it if I got a text notification to my cell phone number when I had a customer message ( there may already be this option and I just haven't found it yet) Otherwise, works good for me

Karma Kasi Haircare LLC
Presque 2 ans d’utilisation de l’application
Shopify a répondu 2 novembre 2022

Thank you for taking the time to leave your feedback here! I can definitely see how a text notifcation could be handy. I'll be sure to share that with our developers for you. Cheers! - Brie, Shopify Support

16 mai 2023

The Chat works completely fine. I wish it had more customizations. For example: If we had any way to help/assist customers with what's already in their cart, such as adding different quantities, adjusting pricing, adding more customer service to the experience. I also would like to see a different away message based on the day of the week or time of day. Still very glad to have this function in the shop. Easy to install and easy to use.

26 jours d’utilisation de l’application
Shopify a répondu 19 mai 2023

Hi there, Ipothecary. Thank you for taking the time to leave us a review for Shopify Inbox! We appreciate that you've left us some feedback for the app. We're always looking to improve Inbox, so I'm happy to let you know that I'll pass this information along to our Product Team for their consideration. I can't promise what the result of your feedback may be, but you can trust that the team will be aware of it! Thanks again! -Imogen, Shopify Support

25 novembre 2022

This allows me to help customers in real time and keep people from leaving the site because they have a question about our products. It also allows me to see themes and better work my website to help make information more clear for my customers.

3 jours d’utilisation de l’application
11 août 2023

I'm still learning and don't have any complaints yet other than it doesn't appear customers can text through here or use any other method but the chat. A few years back when I tried shopify out, they had a Shopify Chat App that had all used all methods and it glitched a lot (I was an Android user and it was mainly for iOS). This is definitely much better.

The Petty Wife T-Shirts
Environ un mois d’utilisation de l’application
14 août 2023

I like the app, because it's easy to use, and allows to connect directly with your clients. It's easier for them to ask about orders, and products, or to. solve a 1-min problem. It gives more credibility to the store, and thanks to the app, you can answer at every moment.
The only "error" I found, are the notifications: they get triggered again when I open the app, but it's not a big deal.

Poly Nail Lab
Environ 2 mois d’utilisation de l’application
4 avril 2023

Exceptional Customer Service Experience with Shopify Inbox - 5 Stars! ⭐⭐⭐⭐⭐.

I recently started using the Shopify Inbox app, and I must say that I am thoroughly impressed with its capabilities. Although I haven't made any sales yet, I have had the opportunity to provide top-notch customer service by promptly responding to user inquiries, even from my mobile device.

The app is user-friendly, making it easy to manage customer interactions and stay connected with my audience. It has allowed me to enhance the overall shopping experience for my potential customers, which I believe is crucial for any online store's success.

I am confident that this app will contribute significantly to my store's growth and reputation, thanks to its seamless integration and convenience. I wholeheartedly give Shopify Inbox a well-deserved 5-star rating and highly recommend it to other Shopify store owners looking to elevate their customer service game.

République dominicaine
6 mois d’utilisation de l’application
Modifié le 1 mars 2023

How come none of the 1 star reviews are pin-pointing the worse part about this app? The app creates customer profiles on its own, so when the customer goes to create an account, it says "this email is already in use".

But the email has no password and information so its rendered useless and has to be deleted by an admin before the customer can create their account. Who knows how many customers we have lost due to this.

UPDATE: I see your response but it does not make sense. Please try to understand that a customer cannot access their account page if they do not have a profile to go to. So how does a customer update their password when a password was never created? We have contacted Shopify support and escalated the case and are still not clear how this is effecting our customers.

Based on your reply, you assume the customers have an account page once they start a conversation. But they do not. They start a conversation and a customer profile is created with no password and no access. The customer, from what i can see, cannot update anything without our help now.
7 mois d’utilisation de l’application
Shopify a répondu 1 mars 2023

Thank you for taking the time and sharing this feedback. If the customer enters their email (using the online store chat) and an account is created without a password, then they can create a password by resetting their password directly on the customer accounts page. That being said, depending on the type of customer accounts that you're using, you may also be able to send a password reset ( to your customers. If you need more assistance on this topic, then please get in touch with us via the Shopify Help Center ( Cheers. -Elias, Shopify Support

22 juin 2023

Chat pot is one of the most powerful to use on your website even if you are still in the preparation period, just adding some questions and auto-reply can be used to direct your lost visitors directly to right place and solve the issue without spending your time in it, keep going guys, great app

Environ 2 mois d’utilisation de l’application
29 septembre 2022

I used the app to help with Instagram messages and being able to attach products directly to messages, it works great. The only thing I would like is for it to sync with Instagram so if I respond through Instagram the message is visible within Inbox. Apart from that it is doing what I want for sending messages. Haven’t tried any of the other features as yet but will do

Family Crafts
18 jours d’utilisation de l’application
Shopify a répondu 26 octobre 2022

Thank you for your review! We appreciate your feedback and can certainly understand how this would benefit your business better. I will be sure to pass this along to our development team. -Olivia, Shopify Support