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When the Google crawling machines are indexing my website they are recognized as a new visitor (new IP address) and read the meta title with (1) in front, so my pages are indexed with (1) in front of the meta title. Not good!
Hi Venchi Chocolate USA,
Thank you for your feedback. Our developers were able to resolve the issue you were seeing, in which the (1) notification appeared before page titles in Google searches. However, Google's site crawlers can take a few weeks between rounds, so it may take some time before the page titles are indexed without the (1).
You can speed this process up by asking Google to re-crawl your URLs - https://support.google.com/webmasters/answer/6065812?hl=en
Or by resubmitting your sitemap - https://help.shopify.com/en/manual/promoting-marketing/seo/find-site-map
If you have any further questions please don't hesitate to ask. You can reach us at hellokit@shopify.com
very good, I have used it to contact our customer , and it reply so fast. I will tell it to my friend to use it
Needs PING app to work which is only available on Apple and not Android... ignoring a majority platform? BYE
Hi Flawless Vape Distro SA,
Thank you for your feedback, and we understand your frustration that Shopify Chat requires Ping, which is only for iOS at the moment. We are thinking about the best way to deliver this feature to all merchants!
Best,
Ellen
Kind of a great app. It just lacks customization to make it more branded, and also the customization to hide it on some website pages. Would be great for messages coming from IG if we could see their profile picture and a quick link to access they profile, so we don't confuse different users.
Hi there! I can appreciate why having greater control of where the chat box appears, and why having more customization of branding would be helpful, so I will be sure to submit your suggestions to our development team. Thank you for taking the time to write your review and provide your suggestions, and I'm glad to hear that you've enjoyed using the app thus far! -Victor, Shopify Support
Easy to use on the Go cause of the app. But App doesnt allow to switch between more than one stores on the go
Thank you for taking the time to leave a review! I'm so glad you find the app easy to use. I can definitely understand how useful it would be to be able to swap between your stores within the app. I'll be sure to pass this feedback on to our development team. Thank you! - Brie, Shopify Support
This is clearly a great application and integrates seamlessly with Shopify store. Would highly recommend this application to all fellow store owners in india.
Not having desktop or android accessibility really limits the usefulness of this app. Let us know when it's available to a wider audience.
Hello Doc Hotties,
Thank you for your feedback, and we understand your frustration that Shopify Chat requires Ping, which is only for iOS at the moment. We are thinking about the best way to deliver this feature to all merchants!
Best,
Ellen
very useful! thanks very much, I was waiting for this beautiful APP. I hope to increase the visitors to my website.
Hello Smart Deals, thanks so much for your review and feedback!
I'm pleased you find the app useful! I hope this leads to more customer conversations and sales for you.
If you have any questions regarding Shopify Chat, Shopify Ping or Kit, feel free to contact our team at ping@shopify.com or via the support section of the app.
Warm regards,
Veronica N.
Senior Support Specialist - Ping
Overall good and super simple to use, but could be improved. Please add a way to research conversations by name/order number. Another useful feature would be the ability to tag customers with custom-tags.
Thank you for taking the time to share your review with us. I will make sure to pass your feedback on to our product development team for consideration. -Olivia, Shopify Support
I love being able to easily communicate with my customers through this app! It has been very beneficial.