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This tool has definitely increased conversation between our shop and potential and existing customers. Thanks.
HELP???
Id love to write a review, but I can't use it. Have a 11Pro Max, It won't let me log in at all. Have tried uninstalling the app, disconnecting in the store, re-installing etc, refreshing, standing on my head... you name it... Ive tried it. The shopify app & shopify POS work fine... no problems there at all. But Ping will not connect at all. Same logon details, same everything ????? Hope some one can help???
Hi French Nik Naks!
We're sorry to hear you were having issues logging into Shopify Ping. This was an issue we noticed after releasing version 2.5 of Ping, but our team has since released an update that should allow you to log in without a hitch. The current version of Shopify Ping on iOS is 2.5.3.
If you are still experiencing issues logging in after updating to the current version please contact us at ping@shopify.com and we can work with you directly to ensure everything is up and running. 🙂
el icono de chat se superpone encima del botón de compra. me gustaría que el icono de chat se escondiera al momento de que el cliente abra el carrito de compras.
Customer started a convo with questions on how, when, etc to use product. After a couple of exchanges, a sale resulted. Perfect!
Happy that I get to chat with my potential customers and current customers through this. It is effective to convert people. Most of all as this is a free service I will continue to use it.
It helps me to communicate with my team when out of office to better assist my customers. Better communication flow
I am so glad to hear the work flow works well for you. Thank for taking time to leave this review. -Ivy, Shopify Support
Work quite well. Have not experienced any issues. Love the fact I can also see all the messages coming in from Facebook and Instagram through Meta Business (fb business). Also love the ability to put messages in certain categories. Really like this app!
Functions do not work well. I have installed and uninstalled a few times to make them work but they do not work properly. Not all features are also visible to customers.
Hey, there. Thank you for taking the time to leave this review, we appreciate you bringing this to our attention. I would recommend reaching out to our live support team so they can take a closer look into this with you.
While we’re not able to provide account-specific support via the Shopify app store, we’d be happy to continue assisting you through live chat, email, or callback. Please visit the Shopify Help Center (https://bit.ly/3gqKnPt) and log in to your account to create a support request. Thank you. -Marty, Shopify Support
application sympa pour toutes les messageries qui sont regroupées dans le même tunnel de communication
Excellent !
Permet également améliorer la relation client.
Merci pour les efforts des équipes shopify.
Cordialement,