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I used the app to help with Instagram messages and being able to attach products directly to messages, it works great. The only thing I would like is for it to sync with Instagram so if I respond through Instagram the message is visible within Inbox. Apart from that it is doing what I want for sending messages. Haven’t tried any of the other features as yet but will do
Thank you for your review! We appreciate your feedback and can certainly understand how this would benefit your business better. I will be sure to pass this along to our development team. -Olivia, Shopify Support
its awesome, i love it. Its really easy to use and I like how i can see if my clients are online. Its so fast too
Very easy to instal and to use. A perfect way to have all the chats in one place. The clients can reach out to u very easy
Great Customer Support
Is there a way to link the chat so that it goes directly to your text messages in your phone. I know it pops up on my phone but the tone is difficult to hear.
Hi there, Sweet Ginger Gifts. Thanks so much for taking the time to leave a review for Inbox. We're so happy to hear that you're enjoying the app! At this time, there is no way to directly link your number to Inbox to receive messages via SMS, but that's a really fantastic idea! I'm going to go ahead and pass that feature request off to our Product Team so they can consider adding such functionality in a future update. I can't promise what may come from your feedback, but you can trust that the team will be seeing your feedback. Thanks again! -Imogen, Shopify Support
This app has been a great help for our store,but it suddenly stoped working from today morning,it showing "shopify.okta.com refused to connect" can you please resolve this issue.
Hi Flash Zone Electronics فلاش زون للالكترونيات, thanks for reaching and leaving a review.
Shopify Ping iOS users did experience login issues on March 1 & 2nd 2021. Our developers were able to resolve the issue with the latest app version 3.1.5 release. I'm going to personally follow up with an email to you to ensure that you are able to log into Shopify Ping and access your customer chats.
If you ever need any help, have questions or even more feedback, feel free to reach out to our team via the support link in the app, or directly at ping@shopify.com.
Kind regards,
Ruby C.
Senior Support Specialist - Ping
excelente relacion para la el servicio de conversion, ayuda de forma optima e integra dinamicamente 100 % recomendable
Easy to use and seamless setup. Does everything that we need it to so really can't ask for much more.
This app is really handy for collecting messages from multiple platforms - saves me time and I don't miss as many things. A big improvement would be allowing us to see messages and respond to them from inside our store dashboard without having to click and open so many additional windows.
Thank you for writing your review and I am delighted to hear that the Shopify Inbox app has been a useful tool for you and your business. We appreciate you taking the time to share your feedback with us with regards to how the app can be improved and I will be sure to pass your suggestions onto our app development team. -Victor, Shopify Support