Avis (4 745)

Note globale
4,8
Nombre d’avis par note
  • 78 % des avis sont des avis à 5 étoiles
  • 14 % des avis sont des avis à 4 étoiles
  • 4 % des avis sont des avis à 3 étoiles
  • 2 % des avis sont des avis à 2 étoiles
  • 3 % des avis sont des avis à 1 étoiles
9 novembre 2021

this app so catastrophic, always delays, not reliable, no flexibility....are there any plans to improve this app soon? The FAQ feature is strong but the rest is horrible, please update if there will be improvements?

idyl
Belgique
29 jours d’utilisation de l’application
Shopify a répondu 17 novembre 2021

Hi there. Thank you for taking the time to leave this review and provide us with this valuable feedback. We are always trying to improve our products for our merchants and take all of our merchant's feedback into consideration. I would recommend getting in contact with us directly to share your feedback on Shopify Inbox so we can share it with our developers for potential future updates. To get in touch with our Support team, please visit the Shopify Help Center (https://bit.ly/3cJkx8V) and log into your account to create a support request. Thanks again! Marty, Shopify Support

4 avril 2022

What a pity that we cannot use one Shopify Inbox for 2 shops at the same time (if U want to use Inbox for next shop U need to log out and login). Other things are really great!

4kidspoint.pl
Pologne
29 jours d’utilisation de l’application
Shopify a répondu 20 avril 2022

Hi there, 4kidspoint.pl. Thanks so much for taking the time to leave a review for Inbox! Your feedback regarding not being able to switch between stores in app has been a feature requested in the past! I'll put forward an additional feature request to the team on your behalf, so they can be reminded how much this functionality is desired. If you have any additional feedback for us, feel free to reach out! -Imogen, Shopify Support

12 octobre 2022

Funciona bien. echamos de menos algunas posibilidades de personalización, pero es rápida y cómoda. A medida que evolucione un poco, será algo imprescindible en nuestro negocio.

Incremental.es
Espagne
Environ 21 heures d’utilisation de l’application
Modifié le 22 mars 2022

This app is perfect
During the conversation, products and stocks are ready , you can use this app that shopify Inbox. recommend

American Soft Linen
États-Unis
28 jours d’utilisation de l’application
7 avril 2022

Très bon plugin, des fonctionnalités intéressantes, directement liés à shopify et Facebook. Avant je dépensais plusieurs centaines d'Euros par mois pour un service équivalent, le fait qu'il soit gratuit est un gros plus. Il y a par contre plusieurs axes d'améliorations enviable, l'idéal étant qu'il puisse fournir un service comparable à celui de Tidio (par exemple)

Housse De France
Estonie
28 jours d’utilisation de l’application
Modifié le 23 janvier 2022

When I am off line, I could not receive messages that my customers send via chat widget, because all messages go to my collaborator's email, my email address set in the contact information does not work, I hire him to custom my store but now he is the one seeing the messages send from my customer when I off line, that is ridiculous.

Mysigndecor
États-Unis
28 jours d’utilisation de l’application
Shopify a répondu 24 janvier 2022

Thank you for reaching out and for letting us know that you're having this problem. It sounds like there may be an issue with your staff permissions, which will have an effect on who receives notifications from the Shopify Inbox app. I would recommend reaching out to our support team directly so we can authenticate you on the store and take a closer look at this for you: https://bit.ly/2AWw5VA. -Victor, Shopify Support

16 mai 2022

Hello, we really hope that the Shopify Inbox can add a option that only the clients who have ordered / the clients who have registered can send us the messages. Because now we do not provide the cutomised customer service to all the clients. Thanks.

SoBuy.FR
Allemagne
27 jours d’utilisation de l’application
Shopify a répondu 18 juin 2022

Hello, there. Thank you so much for taking the time to share this feedback with us! We understand that adding an option to only allow clients who have made purchases or registered for an account to send messages is important to you, and we'd be happy to share this suggestion with our development team for future considerations. Cheers! -Elias, Shopify Support

9 août 2022

Love it. Solves a lot of problems. now we can manage business, our customers from my mobile 24x7 from anywhere and also monitor all the customer communications. This has really boosted our sales.

Ayurzon
Inde
12 jours d’utilisation de l’application
25 mars 2023

Very smooth and nice chat.
It shows a lot of information about the message sender on the right hand side, which is amazing. This includes whether the customer has products in their cart. Awesome! I love it!

Crochetree
États-Unis
Environ 20 heures d’utilisation de l’application
10 octobre 2022

Code mal optimiser et impossible d'y accéder afin d'y apporter des modification, cela renvois des erreur dans lighthouse

dolvec cbd
France
21 jours d’utilisation de l’application