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Simple, fast and easy to use. Perfect for my website, it's so responsive and easy to use. I think I will use it all the time and recommend it to my business friends.
I like the convince of quickly being able to communicate with potential and existing customers. I also love the feature of being able to see what they have within their cart.
So far, the chat function has been a life saver. For my business, customers asking questions easily is an important factor and this chat function has made it even easier.
总体很好，但是有时候新消息不会发邮件通知，希望改进。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。
This app makes my life easier especially the auto forward to customer's email when the customer is offline.
Hello, we really hope that the Shopify Inbox can add a option that only the clients who have ordered / the clients who have registered can send us the messages. Because now we do not provide the cutomised customer service to all the clients. Thanks.
Hello, there. Thank you so much for taking the time to share this feedback with us! We understand that adding an option to only allow clients who have made purchases or registered for an account to send messages is important to you, and we'd be happy to share this suggestion with our development team for future considerations. Cheers! -Elias, Shopify Support
Very cool new addition! Great way to keep in immediate touch with customers in need of assistance!!!
Changed from Tawk.to as this is much better integrated with Shopify obviously. All seems great the biggest problem we have is the notifications. Tawk.to played a loud jingle when messages arrived and the browser icon on the PC would flash. Inbox seems to offer no notifications most of the time and then the odd time a single subtle bing.
We have missed a few chats because of this and might be the reason we stop it and go back as it kind of messes us up and makes us look bad.
Hello! Thanks so much for this valuable feedback. Notifications for Inbox do differ depending on device settings and whether or not you are logged in. You can select when and where you receive notifications for customer messages in your Admin and Inbox mobile app. If you'd like to discuss these options in more detail, I encourage you to connect with us via our Help Center by choosing "Contact Support". In the meantime, I'll share this feedback with our developer team who are always interested in opportunities for improvement. Thanks for your input! -June, Shopify Support
Usei para acompanhar os clientes mais rapidamente. é muito util e poupa imenso trabalho. A identificação das encomendas e a visualização imediata dos modelos que os clientes estão a ver no momento é perfeita.
Great integration and great experience so far (I'm using it only for 24 hours right now). Very happy