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We've been using the Shopify Inbox app for a few weeks, and it’s been fantastic! The app makes it so easy to engage with our customers in real-time, which they truly appreciate—it’s a seamless way to get them instant help without any barriers. We also love the feature that lets us send a message to customers when we're back in the office, keeping the communication flow smooth. Highly recommend it for any business wanting to boost customer satisfaction and streamline support!
I wish setting up the website with shopify personnel was easier - we had a shopify chat person tell us to delete ourselves from our website and she could not fix it. It also identifies spam and enables you to block senders you don't want to be in communication with.
Great app for customer service. Beware of the barrage of spam you'll receive from marketing firms, but at least you can block senders.
Great app, gives my customers an easy way to communicate with us!
App is easy to use and a good way to manage communication with customers.
Easy to use both for us and the customers, and responses are quick. Automated responses work wonders if one knows how to set them up properly. Also showcases the chat on the customer's activity log. Looking for more innovations ahead! Cheers!
use it everyday to run my online store
It is easy and fast. With AI responses it has become even easier.
This is a great tool if the app can be monitored by staff during business hours. Push notifications are inconsistent and and email notifications are delayed. When customers use the chat function there is a predisposed expectation that there will be near instantaneous communications.
It is a little confusing when I keep seeing old messages. There's got to be a way where you can ask if the conversation is over for ever, or not...
Thanks for sharing your feedback.
To help keep your inbox decluttered, you can try closing conversations when you feel the conversation is over. This will move the conversation under the Closed tab and keep the Open tab cleaner. The customer is not notified of you closing a conversation as it just for management on your side. If the customer continues a conversation you had closed, it will automatically be moved back into Open.
You can close a conversation by clicking the dotted line circle on the left of each conversation under Open or clicking the "..." button > "Close conversation".
We do not currently have an easy way to confirm with the customer if the conversation is over forever, which may be the feature you are suggesting. Feel free to reach out to us at inbox@shopify.com with more details about what you would be looking for and we can share your idea with the product team. Thanks!
- Shopify Inbox Team