Shopify Inbox , 1 647 avis

Note globale
Nombre d’avis par note
  • 65 % des avis sont des avis à 5 étoiles
  • 16 % des avis sont des avis à 4 étoiles
  • 6 % des avis sont des avis à 3 étoiles
  • 4 % des avis sont des avis à 2 étoiles
  • 8 % des avis sont des avis à 1 étoiles
9 avril 2023

been using this app for months now on our website, and the app as well, no complaints, does what it supposed to :) recommended for faster communication with potential customers

Temps passé à utiliser l’application : 12 mois
7 avril 2023

Es muy buena muy completa, fácil de usar, solo le faltaria herramientas para el seguimiento automatizado de clientes

Temps passé à utiliser l’application : 5 mois
Modifié le 21 mai 2023

Update: This app has really increased our store's response times to customers as well as helped increase sales conversion. Just 1 simple quick response has led to some great sales. Thanks Shopify!

Sorry that it took me so long to switch to Shopify Inbox from my old chat provider. The features are very valuable and the customer information really helps you tailor the customer's experience. One of the best apps that I've used on Shopify. Thanks for building this app.

Used by God
Temps passé à utiliser l’application : Plus d'un an
6 avril 2023

Best App ever in shopify so far to add to your store!

Best Old Games
Temps passé à utiliser l’application : 9 mois
6 avril 2023

Great app. Easy to use. It's smoothly integrated into my store. Love it!!! Does need some improvement to make the automation process simpler. Overall it's a great app

Temps passé à utiliser l’application : 3 mois
4 avril 2023

Exceptional Customer Service Experience with Shopify Inbox - 5 Stars! ⭐⭐⭐⭐⭐.

I recently started using the Shopify Inbox app, and I must say that I am thoroughly impressed with its capabilities. Although I haven't made any sales yet, I have had the opportunity to provide top-notch customer service by promptly responding to user inquiries, even from my mobile device.

The app is user-friendly, making it easy to manage customer interactions and stay connected with my audience. It has allowed me to enhance the overall shopping experience for my potential customers, which I believe is crucial for any online store's success.

I am confident that this app will contribute significantly to my store's growth and reputation, thanks to its seamless integration and convenience. I wholeheartedly give Shopify Inbox a well-deserved 5-star rating and highly recommend it to other Shopify store owners looking to elevate their customer service game.

République dominicaine
Temps passé à utiliser l’application : Environ un mois
Modifié le 3 avril 2023

Good live chat app. I prefer Shopify inbox to the rest of similar live chat apps across the Shopify app store.

Temps passé à utiliser l’application : 17 jours
30 mars 2023

I've seen a HUGE reduction in the number of customer chats since installing this app. It's because Shopify inbox FORCES the customer to enter their name and email address. This will turn off the majority of browsing customers who may just need a little advice to convert.

VERY disappointing.

Temps passé à utiliser l’application : 14 jours
Shopify a répondu 2 avril 2023

Thanks for taking the time to leave your review, and for sharing your experience with us.

For context, the system prompts visitors to enter their email address to allow merchants to follow up and continue any further communications, even after the visitor leaves the store. I can completely understand how beneficial it would be to disable this feature however, as I'm aware that it'll allow merchants to quickly address their visitor's concerns.

I'll submit the feedback that you've shared here with us to the relevant development team. Thanks again for leaving your review. -Kimi, Shopify Support

Modifié le 5 avril 2023

I recently tried using Shopify Inbox, but unfortunately, my experience with the app was terrible. The app has potential to be useful for managing customer messages, but the frequent spam messages from Nigeria made it nearly impossible to use effectively.

I reached out to tech support multiple times for a resolution, but was disappointed to learn that there was no solution available. The only options I was given were to uninstall the app, block the spam messages, or go to another website that's not on Shopify.

In addition to the spam messages, I also noticed that the app significantly slowed down my website, which further impacted my customer experience.

Overall, I cannot recommend using Shopify Inbox due to these issues. Until these problems are addressed, I would advise anyone to steer clear of this app.

Expressive DeZien
Temps passé à utiliser l’application : Environ un an
Shopify a répondu 2 avril 2023

Hi, there. Thanks for leaving us a review for Shopify Inbox. We appreciate that you took the time to provide us with some feedback. At this time, there is no way to block folk from sending you a message, but you can block a user once they've contacted you by clicking the ! in the top right corner. This will prevent this person from reaching out to you any further. While not a complete solution, we hope you take advantage of this feature. I'm happy to share your feedback regarding a better method to prevent this sort of spam with the Team. -Imogen, Shopify Support

26 mars 2023

good one specially it is free for the very new business, I like it and I advise every one to download it

Tons of Art
Temps passé à utiliser l’application : 3 jours