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Very happy with the app. The only thing I wish it could do is to easily create a new order from the app as opposed to having to log into the last order in Shopify.
It's good, it if had an option to like buzz on the bottom that would be cool or to notify when someone is on the website.
Enjoyed this app, but staff can't respond: ("you dont have permission ). Already sent invite, but still same message.
Hi Optique Prima, thank you for your review and feedback!
Staff accounts are able to connect with Shopify Ping to respond to customers via Shopify Chat however, they will need specific permissions set within the Shopify Admin. Here is the link to the help doc that lists the required permissions: https://help.shopify.com/en/manual/ping/setup. I will send you a personal email to ensure that your staff is set up right!
If you are pleased with the app, feel free to update your review. And, if you ever need any help with Shopify Ping or Apple Business Chat or Shopify Chat, get in touch with our fabulous customer service team at ping@shopify.com
All the best to your future success!
King regards,
Ruby C.
Senior Support Specialist - Ping
We had the chat installed, but it has the following problem: you open the chat, type your message. Then you are asked for your email. If you have entered the email, you have to type the chat message again. That's anoying for the customer.
I don't really know how Scammers have figured out the brand new shop I literally just opened 3 days ago and it is set to private I haven't even added a product yet and I keep getting scammers all in my inbox like crazy. I'm not able to report them either, every single other app that has a messaging system has a report button. This is a problem and it needs to be fixed ASAP
Hi there, Secretcatcandles.
Thanks for taking the time to provide your feedback. We apologize that your experience with the app hasn't been optimal. To address the issue you mentioned, we would like our internal team to review your account and provide further assistance. In order for us to investigate, you'll need to head over to the Shopify Help Center (https://bit.ly/3cJkx8V) to create a support request. Victoria, Shopify Support.
Me gustaría compartir mi opinión y comentarios sobre la aplicación que comparte información con terceros y recibe spam de forma muy mesurada mientras promociona tráfico y negocios. Aunque entiendo que es común que las aplicaciones compartan información con terceros para mejorar sus servicios, me gustaría destacar algunas preocupaciones y sugerencias.
En primer lugar, me preocupa el hecho de que la aplicación reciba spam, aunque sea en cantidades moderadas. El spam puede ser molesto y perjudicial para la experiencia del usuario. Sugiero que se implementen medidas más sólidas para prevenir y filtrar el spam, con el fin de garantizar que los usuarios solo reciban información relevante y útil.
Además, la promoción excesiva de tráfico y negocios puede afectar negativamente el control sobre las métricas y el potencial de éxito de los usuarios. Es importante encontrar un equilibrio entre la promoción y el control de métricas para que los usuarios puedan evaluar adecuadamente el rendimiento de sus actividades comerciales y tomar decisiones informadas.
Adicionalmente, me preocupa que la aplicación se presente como un canal de ventas para supuestos expertos en Shopify, ya que esto podría llevar a una falta de transparencia y confianza por parte de los usuarios. Sería beneficioso brindar información clara y verificable sobre los expertos asociados con la aplicación, así como establecer estándares de calidad y proporcionar testimonios o evaluaciones de clientes anteriores.
En resumen, sugiero tomar medidas más sólidas para prevenir el spam, equilibrar la promoción de tráfico y negocios con el control de métricas, y brindar transparencia en cuanto a los expertos asociados con la aplicación. Estas mejoras ayudarían a crear una experiencia más confiable y valiosa para los usuarios.
Agradezco su atención a estos comentarios y espero que sean considerados para mejorar la aplicación en beneficio de todos los usuarios.
Atentamente
StephanosVerentt
First-time use, hard to say but seems to be good, we can add feedback again once we use it a spell. Thank you
It's currently impossible to delete or mark conversations as inactive from the desktop web based version. You will have to download their mobile app in order to do this. How this was published without such a feature for desktop users is baffling to me. Yes, I understand there is a work around but no one runs their full time business from their phone only. And no one who manages a large amount of customer support does it from their phone either.
so far it seems good but it would be nice to be able to customize the track my order message. right now the answer is to generic and just says Order was fulfilled. being able to add a link to the tracking would be much better!
Hey, there. Thanks so much for sharing this review! We appreciate your feedback and we can see how being able to track orders or add a link to the tracking on Shopify Inbox would be extremely helpful - we'd be happy to pass this suggestion along to our development team. Thank you! -Elias, Shopify Support
Was really excited to use the app, but its exclusive to iOS only, which sucks. Hopefully they become more inclusive soon, Or atleast make it so that I can get notifications thru email and respond. I'd really like to keep it.