Avis (5 741)

Note globale
4,7
Nombre d’avis par note
  • 78 % des avis sont des avis à 5 étoiles
  • 14 % des avis sont des avis à 4 étoiles
  • 3 % des avis sont des avis à 3 étoiles
  • 1 % des avis sont des avis à 2 étoiles
  • 3 % des avis sont des avis à 1 étoiles
15 octobre 2023

I know the app is free but people send messages and i don't receive them. i only knew this when i watched store recordings and saw clear messages/chat being send and email subscriptions to realize this app did not send any notifications or email to me. WHY?

Pawfect Napper
États-Unis
22 jours d’utilisation de l’application
Shopify a répondu 17 octobre 2023

Hi there. Thank you for taking the time to leave your feedback. I'm sorry to hear that you're experiencing some trouble with the Shopify Inbox app. If you haven't done so already, I'd encourage you to connect with our Live Support so we can take a closer look into why those messages aren't being received: https://bit.ly/2AWw5VA. - Blair, Shopify Support

12 septembre 2022

It's our second day working with this app and so far it's working good. The only problem is that whenever we send a reply, it gives us the error: Inbox failed to deliver this message. Try again but after a minute the error disappears and looks like the message is delivered. If this issue can be resolved, it will be a very good and efficient app.

HIREV SPORTS
États-Unis
11 jours d’utilisation de l’application
Shopify a répondu 30 septembre 2022

Hey, there! I'm sorry to hear you're receiving some error messages in the app. This can sometimes occur with Facebook messages if permissions haven't been setup correctly. If this is happening with Facebook messages specifically, please re-add the Facebook account in your Facebook channel. If this doesn't work or if this is happening with messages from platforms other than Facebook, please contact our team so we can continue troubleshooting with you: inbox@shopify.com. Thank you! - Brie, Shopify Support

25 octobre 2023

One of the best track'n chat app I've ever seen!

Styllu's Tennis Shop
Brésil
Environ 17 heures d’utilisation de l’application
8 avril 2022

So far so good. I love that it allows us to help our customers instantly. The only thing that bothers me is that there seems to be a delay when using on desktop. I hear my mobile pinging and then like 30 seconds later it pops up on my desktop. I don't like that there is an unnecessary delay in responding to the customers who are usually ready to purchase right then & there. But other than that, it's working great.

mikimiette
États-Unis
10 jours d’utilisation de l’application
Shopify a répondu 2 mai 2022

Thanks so much for taking the time and sharing this feedback! We love hearing that our app has been helping you with assisting customers instantly! While the delay of messages between a desktop and a mobile device could be due to various factors, such as the internet connections on the devices or how different types of devices relay the data, it's also worth noting that often times it takes mobile devices less time to load the data. Nevertheless, we'd be happy to bring this up with our development team. Cheers! -Elias, Shopify Support

12 août 2022

Die Shopify Inbox funktioniert einwandfrei und wird tatsächlich oft genutzt bei erklärdürftigen Produkten.

Autohaus Hoffmann
Allemagne
Environ 17 heures d’utilisation de l’application
26 janvier 2023

Excelente! Lo unico que hasta ese momento aun no puedo agregar la cuenta de instagram.
Pero lo que he usado esta excelente

Flânerie
Salvador
Environ 17 heures d’utilisation de l’application
22 octobre 2023

buona

Opsy
Italie
Environ 17 heures d’utilisation de l’application
10 avril 2022

Useful app to answer customer queries on the go. Very useful that messages both from the site and Facebook end up in the same place.

Pet Plus
Afrique du Sud
10 jours d’utilisation de l’application
28 avril 2022

Overall, I love being able to take chat messages. However, I wish we could choose who receives notifications (certain people in our shop are designated to run the chat, but everyone receives the emails).

Different Roads
États-Unis
10 jours d’utilisation de l’application
Shopify a répondu 6 juin 2022

Hi there, Different Roads. Thanks so much for taking the time to leave a review for Shopify Inbox. We're happy to hear that you love Inbox so far. I did some digging into your email situation here and you should be able to pick and choose who gets notifications from Inbox. You can invite staff members to Inbox from your Inbox at this page here: https://bit.ly/3milTev. If you have staff members who are not on this list that are receiving emails, double check their permissions in the 'Users and Permissions' section of your Shopify Admin. If they don't have app permissions for Inbox there, and are still receiving emails, then you will want them to click 'unsubscribe' on the bottom of the most recent Inbox email they've received. This will prevent them from receiving any future emails. If you need any assistance with these steps, or find that the steps didn't solve things for you, you can reach out to the live team for assistance at this link: https://bit.ly/2AWw5VA. -Imogen, Shopify Support

10 juin 2020

The app is ok but why do you you need full access to use the app? I wanted my assistant to manager the chat but i do not want to give her full access.

Hair So Fab
États-Unis
20 jours d’utilisation de l’application
Shopify a répondu 10 juin 2020

Hi Hair So Fab!
Thank you for your review. At this time staff accounts require full permissions to use Ping and Shopify Chat due to the fact that the app provides the ability to share draft orders with custom discount codes and shipping rates. However, we plan to address those required permissions in the near future in order to allow you to grant access to limited permissions staff members. :)

If you have any other questions at all, please don’t hesitate to reach out to our support team at ping@shopfiy.com, we’re happy to help!